Pensions Adminstrator

Role overview

Compensation

• Salary is from £25,758 to £32,000, subject to experience and relevant qualifications.
• The role includes 25 days of annual leave plus bank holidays and a company pension scheme with competitive employer contributions.

Contract and workplace

• This is a full-time, permanent position.
• The role is based at Royal Mail, Pond Street, Sheffield, with hybrid working and four days per week in the office.

Responsibilities

• Calculate and process pension benefits accurately in line with pension scheme rules and overriding legislation.
• Answer member queries through the helpline and explain pension entitlements clearly and professionally.
• Deliver work to agreed service, quality, and regulatory standards.
• Work collaboratively across service areas and support changing business needs.
• Identify opportunities to improve processes and contribute to continuous improvement.
• Build technical knowledge and take ownership of professional development.

Requirements

• Strong maths, numeracy, and analytical skills are required.
• Advanced experience in Microsoft Excel is required.
• Excellent written and verbal communication skills are required.
• A professional approach to customer service, strong organisation, problem-solving, and attention to detail are required.
• Confidence using Microsoft Word, PowerPoint, and Outlook is required.
• Experience as a pensions practitioner with broad defined benefit and/or defined contribution knowledge is desirable.
• A level education, strong English and Mathematics at GCSE level, and a professional pensions qualification are desirable.

Development and benefits

• The employer supports study toward professional pensions qualifications at different levels.
• Employees can learn from experienced pensions professionals and work across different service areas.
• Benefits include family-friendly support, sick pay, wellbeing services, and access to a benefits account.

Selection process

• The next selection stage is a face-to-face or virtual interview with competency-based and role-specific questions.