Produce Supervisor

Reporting to the Produce Department Manager and supervised by the Produce Department Manager and/or Produce Department Head and/or their delegate, you play an important role in maintaining the smooth operation of the Produce Department. You will support the daily activities and offer guidance to junior team members, ensuring optimal performance and adherence to departmental standards.

Ensure quality control during receiving, manage inventory and product quality of all products, implement FIFO concept, maintain full product display.

Execute procedures for handling expired products and effectively manage shrinkage to minimize loss.

Assist in the design of the promotional produce display and adjustment.

Deliver exceptional customer service with a welcoming smile, greeting and assisting customers enthusiastically, friendly, and courteously.

Assist customers in product selection and offer recommendations as required to enhance their shopping experience.

Address customer complaints promptly, fostering positive relationships through attentive service and genuine engagement.

Provide guidance and supervision to junior team members, provide feedback on staff performance, assist in staff training and development within the department.

Lead by example, demonstrating proficiency in all assigned duties and setting a standard for excellence.

Prepare various produce for sales activities, include but not limited to sort, cut, wash, weigh, pack and label various produce products and display them in the display cases.

Maintain workplace cleanliness and upkeep of work tools to ensure a hygienic and organized environment.

Familiar oneself with the location of various produce items and stay informed about departmental promotions to better assist customers.

Fulfill any additional responsibilities as assigned by superiors, contributing to the overall efficiency and success of the department.

Willing to work flexible shifts, including weekdays, weekends, evenings, and statutory holidays.

Able to stand for extended periods to handle products, regularly moving and lifting items weighing up to 40 pounds.

Not allergic in handling produce products

Able to work in low temperature environment (0-4 °C) regularly.

Basic computer skills in MS Office.

Familiar with relevant tools and equipment, able to interpret product labels.

Able to communicate in English, proficiency in Chinese (Cantonese and/or Mandarin) is advantageous.

Knowledge of workplace health and safety protocols.

Minimum of 2 years of related experience.

Demonstrated commitment, accountability, and reliability in previous roles.

A good team player, capable of collaborating with and assisting colleagues.

Good organization, problem-solving, interpersonal, and customer service skills.

Positive, proactive, and self-motivated work ethic.

Shift work is required, including weekdays, weekends, and statutory holidays

Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centers and Warehouse & Distribution are as safe as possible.

T&T Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.