Procedures Controller - Cargo

Role overview

Documentation and procedures

• Support the Ground Operations Manual and associated safety and security documentation.
• Develop and communicate aircraft handling and servicing procedures, including research for new aircraft types.
• Conduct and record gap analyses for regulatory and standards alignment.
• Update and communicate station information changes to airports and stakeholder departments.

Access, audits, and training

• Maintain external ground operations users’ documentation-platform credentials and process access requests.
• Conduct access reviews, share statistics with Airport Managers, and coordinate account changes.
• Support regulatory, corporate, and industry audit preparation.
• Arrange and deliver authorized ground operations training to Etihad and third-party service provider personnel.

Additional support

• Report progress and issues related to policies, procedures, station start-ups, and ground handling provider changes.
• Support the Manager Cargo Procedures with delegated cargo documentation tasks.

Education and experience

• A bachelor’s degree is required; Aviation Management or Business Administration is preferred.
• Previous airline operations or ground operations experience is preferred, with a minimum of five years preferred.