Principal Program Manager - Vendor Integration
Key Skills for This Role
Full Job Posting
What You'll Do
Manage Blue Cross NC’s employer-specific Vendor Integration offerings, including integration options, pricing, and intake forms and processes.
Oversee all employer-specific vendor integrations at the enterprise level, including tracking all active, requested and in-progress vendor integrations and taking action to address any identified issues. Ensure that existing integrations are updated or terminated as client needs or client/vendor/agency partnerships change.
Identify, analyze and understand client goals and the specific requirements for each new vendor integration request. Ensure that new vendor integration requests are triaged quickly and routed to the appropriate team to implement.
Develop and manage relationships with both internal partners and external stakeholders to successfully implement and maintain highly complex vendor integrations to meet the needs of our clients.
Coordinate interdepartmental functions to minimize implementation delays; work with program/project team members on a regular basis to review deliverables and ensure deadlines are met.
Oversee and optimize all data integration processes for group-contracted third-party vendors, including ensuring that the appropriate fees are charged to support these integrations. Serve as the primary point person to address questions and concerns about these processes (including integration options, pricing/billing, status and issue triage).
Drive program enhancements and process improvements through proactive consultation and collaboration with internal stakeholders.
Lead a cross-functional group vendor integration team in maintaining a centralized repository of all active, in-progress and terminated group vendor integrations, identifying interdependencies, communicating program requirements, tracking progress, making decisions, and resolving conflicts and issues.
Establish and monitor performance metrics and goals for the Vendor Integration program, including process measures, outcomes measures and financial measures. Document and present program results through operational reports, outcomes studies, presentations and publications.
Direct the development and maintenance of plans, practices and assignments to identify, quantify and contain the occurrence and potential impact of risks and risk events on the execution of the Vendor Integration program and Sales Intake projects, and their likelihood of success.
Develop and manage budgets to control expenditures in accordance with budget allocations, together with the conformance to timing, limits and usage of funding as agreed upon in the spending plan for the assigned program(s).
Ensure the program meets appropriate regulatory and accreditation standards, fully cooperates with organizational governance functions and provides oversight for the definition and exercise of regular iteration and reporting required by organizational governance policies.
What You Need
Bachelor's degree or advanced degree (where required)
8+ years of experience in related field.
In lieu of degree, 10+ years of experience in related field.
Bonus Points
Experience leading complex enterprise-level programs and/or projects
Experience collaborating and communicating effectively with both internal sales and technical teams and external vendors and agents/brokers
Experience presenting on project/program status and issue resolution to enterprise leaders
Experience with program pricing and budget management
Knowledge of Blue Cross NC's group-specific vendor integration processes, including Sales Intake, Data Extracts, PBM Carve-outs, Accumulators and APIs
What You’ll Get
The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Learn more
Salary Range
- At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.
- *Based on annual corporate goal achievement and individual performance.
Skills
- _____________________________________________________________________ JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC . If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected] .
About Blue Cross and Blue Shield of North Carolina
Not-for-profit North Carolina health insurer providing health plans to members, employers, and government programs.
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