Director Operations Support

Role overview

Leadership and team management

• Lead teams setting goals and delivering initiatives that improve efficiency, systems, processes, and quality.
• Make decisions for the group and set priorities aligned with organizational values and deliverables.
• Develop, coach, and motivate staff.

Operations and project oversight

• Develop and manage departmental budgets, including forecasting and variance analysis.
• Lead process improvement through root-cause analysis, system enhancements, and re-engineering.
• Direct subject matter experts and analysts working on business initiatives, production problems, system enhancements, and configurations.
• Oversee enterprise and departmental projects, including business cases, ROI analysis, planning, business analysis, and project management.
• Optimize workflows, including workforce planning for call-center areas.

Systems, quality, and initiatives

• Direct the integrity and functionality of departmental business applications and processes, including configuration and system administration.
• Support product implementation and enhancements; research and assess technology and systems for application support.
• Oversee quality programs, training, and policy and procedure development and documentation, including external audit coordination.
• Serve as business owner for Clinical Cod Reporting Team (CCR) key corporate, divisional, and departmental initiatives.

Required qualifications

• Bachelor’s degree in a related field, or 12 years of experience managing a multifunctional operational area or in IS application/software development.

Preferred qualifications

• Seven years of leadership experience is preferred.
• Ten years of experience managing a multifunctional operational area or in IS application/software development is preferred.

Workplace

• The company describes Hybrid-Flex work as requiring at least two office days each week.
• Remote-Flex work involves virtual work with a few office visits each year; the applicable arrangement depends on the role and distance from the Durham headquarters.
• Onsite expectations are discussed during the interview process.

Compensation

• Listed salary range is USD 157,978–252,765 yearly.
• The posting describes an annual incentive bonus and 401(k) with an employer contribution as part of total rewards.