Pre-Sales Engineer

Pre-Sales EngineerOverview

Key Responsibilities

• Provide technical support and consultation on all aspects of Dahua solutions to both sales teams and customers, including troubleshooting technical issues, coordinating with R&D teams, and supporting third-party integrations.
• Build and maintain strong relationships with distributors, system integrators, and installers, while gathering and communicating feedback on products and solutions.
• Ensure effective communication with headquarters regarding new product lines, technical updates, and ongoing support requirements.
• Conduct site surveys, customer demonstrations, training sessions, project support activities, and product presentations to promote Dahua solutions in the market.
• Support pre-sales activities by introducing new product features to channel partners, assisting customers with product selection, and collaborating with the sales team to achieve business targets.
• Deliver technical training programs for customer engineering teams to enhance their product knowledge and technical capabilities.
• Collect market intelligence, customer requirements, and product feedback, then coordinate with the product department to support product development and improvement initiatives.
• Provide project support by assisting customers with tender preparation and developing project proposals in accordance with required standards.
• Support brand promotion initiatives by collaborating with the Marketing team to develop customer-focused promotional materials and business development activities.
• Participate in onboarding and training programs for new technical staff to ensure familiarity with Dahua products, technologies, and solutions.

& Qualifications

• Valid local driving license.
• Minimum of 2–3 years of experience in a pre-sales or technical role within the fire industry or low-current systems industry.
• Strong technical knowledge of low-current systems.
• Excellent customer service, communication, and interpersonal skills.
• Practical experience and strong professional knowledge in the military field will be considered an advantage.
• Ability to work effectively under pressure and manage multiple priorities.
• Fast learner with the ability to quickly adapt to new technologies.
• Positive, proactive, and solution-oriented attitude.
• Willingness and ability to travel when required.
• Strong communication skills in both English and Arabic.