Pre-Sales Engineer [Dubai]

Overview

Tasks

• Taurus is looking for a Pre Sales Engineer that will be based in our office in Dubai.
• Being a hands-on technical architect part of the global Solutions Engineering team, you will be the bridge between our engineering teams and our client’s technical (i.e.
• IT, system administration, database, engineering, devops) teams.
• You will work closely with customers and partners to provide creative solutions, successfully deliver implementations and offer resilient and high quality services.
• You have a driven work ethic, strong communication skills and a track record for providing high customer satisfaction.
• You will define requirements, brainstorm solutions, develop roadmaps, improve systems architecture, and design features with teams across our client’s organization from IT and business stakeholders to non-technical end-users.
• You will be responsible for the following activities:
• Deliver a variety of technology services to our customers. The service needs will vary by client, it will include every aspect of our product offering lifecycle, including hands-on technical deployments, configurations, knowledge transfer, software upgrades, maintenance and deprecation
• Leading the planning, installation and integration of Taurus solutions in physical, virtual or hybrid IT environments
• Deliver advanced (hands-on, technical) professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments
• Maintain and support overall relationships with customers; this includes increasing adoption, and ensuring retention and satisfaction
• Establish trusted relationships with each customer as a strategic advisor and support the continued value of our products and services
• Work with customers to continuously improve Taurus's offering and learn customers’ needs and requirements
• Advocate customer needs/issues across Taurus
• Ensure the knowledge transfer on all aspects of Taurus products to partners and customers
• Work closely with members of the engineering team to quickly resolve any client issues and constantly drive customer satisfaction post-sales
• Organize and improve technical and user documentation for customers

Requirements

• 8+ years of hands-on technical experience in integrating products (using/debugging APIs, kubernetes deployments, network issues, etc. ) in complex environments and organizations - financial services a plus
• Proven experience as a techincal Solutions Architect, Solutions Engineer/Pre-Sales Engineer, Technical Account Manager or equivalent history of increasing customer satisfaction, adoption, and retention
• Proven experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management
• Proven experience in various DevOps build and testing processes, releases management, products lifecycle management
• Strong knowledge of modern DevOps tooling (Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell)
• Ability to deploy both simple and complex solutions and integrate them into already existing production environments
• Knowledge/experience in database management (SQL) and software development, preferably in Go, Java, or Python
• Impeccable written and verbal communication skills
• Eager to learn, highly focused on the target, team results-oriented
• Willing to travel regularly to visit customers

Benefits

• An opportunity to work at the intersection of digital assets and finance
• A skilled and experienced team, including world-renowned experts
• A fast-paced learning environment, entrepreneurial spirit and team spirit
• A great moment to join as the company grows and expands
• State-of-the-art technology and IT infrastructure
• Hybrid remote work and flexible working hours
• As the company evolves in a dynamic and innovative environment, its DNA is based on merit.
• As such, there will be significant growth opportunities for candidates with an open and can-do mindset.
• We are an equal opportunity employer.

Note