POS Systems Supervisor

Overview

Responsibilities

• Supervise the overall POS application environment, including system upgrades, enhancements, configuration updates, and release activities, while coordinating closely with business and technical stakeholders.
• Coordinate and monitor integrations between POS platforms and external systems, including online delivery aggregators, self-service kiosks, loyalty platforms, payment gateways, and other digital sales channels.
• Ensure the integrity, accuracy, and completeness of sales transactions and financial data across the POS ecosystem.
• Provide first-line analysis and support for system incident management, root cause analysis, and implementation of permanent corrective actions for system defects, recurring issues, and operational disruptions.
• Coordinate with vendors, support partners, and internal teams to ensure timely resolution of critical incidents and service requests in line with agreed service levels.
• Validate and reconcile system-generated reports, ensuring consistency and alignment with ERP, finance, and business reporting requirements.
• Establish and maintain comprehensive system documentation, process flows, configuration standards, and operational procedures.
• Ensure compliance with organizational IT governance, security policies, data protection standards, and regulatory requirements.
• Drive continuous improvement initiatives to optimize POS processes, enhance user experience, and improve operational efficiency across retail and restaurant operations.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field.
• 3–5 years of experience in POS systems management (Restaurant and QSR industry preferred).
• Familiarity with ERP, online sales platforms, and financial system integrations.
• Strong analytical and problem-solving skills.
• Ability to manage projects and deliver enhancements on time.
• Attention to detail with strong focus on data accuracy.
• Excellent communication and coordination with cross-functional teams.