Physical Security Operations Manager

Requirements:

• Active [Secret / Top Secret] clearance, or eligibility to obtain one.
• years of physical security or security operations experience, preferably in the defense industry.
• Preferred Experience:
• CPP, PSP, or SFPC.
• Experience managing contract security providers and leading distributed teams.
• Working Conditions
• Travel: CHAOS Enterprise locations when needed
• Occasional after-hours response.
• Why CHAOS?
• Health Benefits: Medical, dental, and vision benefits 100% paid for by the company
• Additional benefits: 401k (+ 50% company match up to 6% of pay), FSA, HSA, life insurance, and more
• Our Perks: Free daily lunch while you're working onsite, fully-stocked kitchen, unlimited PTO, casual dress code
• Compensation Components: Competitive base salaries, generous pre-IPO stock option grants, relocation assistance, and (coming soon!) annual bonuses
• Team Growth: 500+ employees and counting across 5 global offices
• Salary Range: $132,000 - 223,000
• The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.
• Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

Recruiting Agencies: CHAOS Industries does not accept unsolicited resumes or outreach. Unsolicited submissions will not be reviewed or compensated.

Preferred Qualifications

• The stated compensation range reflects only the targeted base compensation range and excludes additional earnings such as bonus, equity, and benefits. If your compensation requirements fall outside of the range, we still encourage you to apply. The salary range for this role is an estimate based on a range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations.

Responsibilities

• Serve as the primary contract manager for the contract security provider, including oversight of the guard force contract.
• Manage provider performance against service levels and KPIs, with regular performance reviews and corrective action plans.
• Manage contract financials, including budgeting, invoice review, and cost control, and support RFPs, renewals, and vendor selection.
• Verify that guard personnel meet clearance, training, licensing, and qualification requirements, including armed-guard standards where applicable.
• Day-to-Day Operations
• Own daily physical security operations, including shift coverage, post staffing, daily reporting, and badge and access issues.
• Keep all sites appropriately staffed, including after-hours coverage, and serve as an escalation point (on call: occasional after-hours response).
• Oversee security technology, including access control, CCTV, intrusion detection, and the control room, with vendor management, maintenance, and upgrade planning.
• Manage visitor, contractor, and badge programs, including cleared and foreign visitor procedures and escort requirements.
• Incident Response and Investigations
• Respond to disturbances, investigate incidents, and notify required internal and external parties.
• Coordinate mandatory government reporting (e.g., security violations, suspicious contacts) with the FSO and Legal.
• Conduct post-incident reviews and trend analysis to drive continuous improvement.
• Support workplace violence prevention and threat management with HR and Legal.
• Law Enforcement and Emergency Services
• Build and maintain relationships with local law enforcement, emergency services, and federal partners.
• Work alongside with the FSO
• Develop, maintain, and drill site security procedures, post orders, and emergency plans.
• Participate in business continuity and crisis management planning and response.
• Deliver security awareness training to employees and site leadership.
• Reporting and Cross-Functional Partnership
• Report on physical security operations, KPIs, and incident trends to leadership.
• Support internal and external audits and manage remediation to completion.
• Partner with Facilities, Legal, HR, IT/InfoSec, and site leadership.
• Manage data privacy for video and access logs, including retention and release requests.
• Team Leadership
• Lead and develop Operational Security Specialists across CHAOS Enterprise locations, including hiring, training, performance management, and succession planning, in line with HR policies.