Phlebotomy Supervisor

Job Overview:

Job Requirements:

• High School Diploma or GED
• Valid Driver’s License
• 1-2 years of experience in Clinical Allied Health
• This position is responsible for the supervision of Phlebotomy Trainers, Outpatient Lab Coordinator, Lab Process Techs, Lead Phlebotomists, Phlebotomists and has oversight of Lab Assistants – POC in Support Services or physician offices, draw sites, and/or working at health fairs.
• This position is responsible for scheduling, duty assignments, productivity, maintenance and repair of equipment, ordering supplies, and implementation of new equipment and procedures.
• This position is responsible for hiring, terminating, provides performance counseling and appraisals for the Support Services team.
• This position is responsible for providing optimal customer service in specimen procurement, specimen processing and referral services as well as accommodating outpatient, physician office clients, nursing personnel and visitors for any laboratory service.
• This position uses a team approach to work with their one-up, Lab managers, supervisors, site managers or administration, as well as other departments to develop processes and procedures to establish efficient workflow and use of resources to resolve issues, to promote a high level of employee morale and to ensure a high level of satisfaction with TriHealth’s lab services.
• This position reviews the work of the phlebotomists to ensure accuracy, quality and to ensure employee adherence to all rules, regulations, standards and policies including CAP, OSHA, JCAHO, HIPAA and other regulatory agencies as well as TriHealth’s Corporate Compliance Plan.
• Direct Report FTEs: 30-39
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Occasionally
• Lifting 11-50 Lbs. - Occasionally
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Frequently
• Standing - Frequently
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Consistently
• Visual Acuity: Near - Consistently
• Walking - Consistently
• Leadership Performance Standards
• Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
• TriHealth Way of Leading
• TriHealth Way of Serving
• Transformation Change
• Drive for Results
• Build Organizational Talent
• Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
• Regularly Round on Team Members, using questions from the rounding log.
• 25 or fewer team members = monthly
• 26-50 team members = every other month
• Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
• Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
• Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.

Job Responsibilities:

• This position is responsible for the supervision of Phlebotomy Trainers, Outpatient Lab Coordinator, Lab Process Techs, Lead Phlebotomists, Phlebotomists and has oversight of Lab Assistants – POC in Support Services or physician offices, draw sites, and/or working at health fairs.
• This position is responsible for scheduling, duty assignments, productivity, maintenance and repair of equipment, ordering supplies, and implementation of new equipment and procedures.
• This position is responsible for hiring, terminating, provides performance counseling and appraisals for the Support Services team.
• This position is responsible for providing optimal customer service in specimen procurement, specimen processing and referral services as well as accommodating outpatient, physician office clients, nursing personnel and visitors for any laboratory service.
• This position uses a team approach to work with their one-up, Lab managers, supervisors, site managers or administration, as well as other departments to develop processes and procedures to establish efficient workflow and use of resources to resolve issues, to promote a high level of employee morale and to ensure a high level of satisfaction with TriHealth’s lab services.
• This position reviews the work of the phlebotomists to ensure accuracy, quality and to ensure employee adherence to all rules, regulations, standards and policies including CAP, OSHA, JCAHO, HIPAA and other regulatory agencies as well as TriHealth’s Corporate Compliance Plan.
• Other Job-Related Information:
• Direct Report FTEs: 30-39
• Working Conditions:
• Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Occasionally Lifting <10 Lbs. - Consistently Lifting 50+ Lbs. - Occasionally Lifting 11-50 Lbs. - Occasionally Pulling - Consistently Pushing - Consistently Reaching - Consistently Reading - Consistently Sitting - Frequently Standing - Frequently Stooping - Occasionally Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Consistently Visual Acuity: Near - Consistently Walking - Consistently Leadership Performance Standards TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results: Achievement of Annual Pillar Goals: Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance Leadership Competencies: TriHealth Way of Leading TriHealth Way of Serving Transformation Change Drive for Results Build Organizational Talent Leadership Tactics: Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles. Regularly Round on Team Members, using questions from the rounding log. 25 or fewer team members = monthly 26-50 team members = every other month 51+ (and optional team members) = quarterly Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages. Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD). Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Occasionally
• Lifting 11-50 Lbs. - Occasionally
• Pulling - Consistently
• Pushing - Consistently
• Reaching - Consistently
• Reading - Consistently
• Sitting - Frequently
• Standing - Frequently
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Consistently
• Visual Acuity: Near - Consistently
• Walking - Consistently
• Leadership Performance Standards
• TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:
• Achievement of Annual Pillar Goals:
• Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
• Leadership Competencies:
• TriHealth Way of Leading
• TriHealth Way of Serving
• Transformation Change
• Drive for Results
• Build Organizational Talent
• Leadership Tactics:
• Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
• Regularly Round on Team Members, using questions from the rounding log.
• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51+ (and optional team members) = quarterly
• Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.
• Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).
• Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.

Preferred Qualifications

• 51+ (and optional team members) = quarterly