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Practice Telephonic LPN - Pediatrics

TriHealth
Mason, USA
Full-time
Junior · 2–3 years experience
Onsite
Discovered 2 days ago

Full Job Posting

Job Requirements

  • Associate's Degree in Nursing
  • Licensed Practical Nurse
  • Acute Care
  • 2-3 years Clinical Nursing
  • Strong computer skills
  • Ability to type and talk at the same time
  • Knowledge, judgment, and skills derived from the principles of Biological, Physical, Behavioral, Social, and Nursing sciences
  • Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer-to-peer coaching. Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information.
  • Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is <20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.
  • Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader. Quality/Safety/Satisfaction: Collects and documents patient objective and subjective data via phone and EMR. Utilizes approved clinical protocols to support patient disposition or clinical advice. If a protocol is not available to meet the patient's needs, LPN collaborates with RN triage team member or communicates patient information to physician/APP. Reviews health maintenance and or specialist's documentation/flowsheet. Provides education materials per guidelines.
  • Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.
  • Other Job-Related Information
  • Working Conditions
  • Bending - Occasionally
  • Climbing - Occasionally
  • Concentrating - Consistently
  • Continuous Learning - Consistently
  • Hearing: Conversation - Consistently
  • Hearing: Other Sounds - Consistently
  • Interpersonal Communication - Consistently
  • Kneeling - Occasionally
  • Lifting <10lbs - Occasionally
  • Lifting 50+lbs - Rarely
  • Pulling - Occasionally
  • Pushing - Occasionally
  • Reaching - Occasionally
  • Reading - Consistently
  • Sitting - Frequently
  • Standing - Occasionally
  • Stooping - Occasionally
  • Talking - Consistently
  • Thinking/Reasoning - Consistently
  • Use of Hands - Consistently
  • Color Vision - Frequently
  • Visual Acuity: Far - Rarely
  • Visual Acuity: Near - Consistently
  • Walking - Occasionally
  • TriHealth SERVE Standards and ALWAYS Behaviors
  • Serve: ALWAYS...
  • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas
  • Excel: ALWAYS...
  • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
  • Offer patients and guests priority when waiting (lines, elevators)
  • Work on improving quality, safety, and service
  • Respect: ALWAYS...
  • Respect cultural and spiritual differences and honor individual preferences.
  • Respect everyone’s opinion and contribution, regardless of title/role.
  • Speak positively about my team members and other departments in front of patients and guests.
  • Value: ALWAYS...
  • Value the time of others by striving to be on time, prepared and actively participating.
  • Pick up trash, ensuring the physical environment is clean and safe.
  • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
  • Engage: ALWAYS...
  • Acknowledge wins and frequently thank team members and others for contributions.
  • Show courtesy and compassion with customers, team members and the community

Job Responsibilities

  • Coaching/Development: Promotes a positive work environment by working collaboratively with team members, recognizing colleagues for excellence, and participating in peer-to-peer coaching. Interdisciplinary Collaboration: Manages In-Basket messages received in a timely manner. Responds to and addresses patient concerns, first call resolution, when in scope. When applicable, ensures all messages sent to providers have complete and accurate information.
  • Operations Management: Operating in "Ready" mode during work hours with minimum utilization of "AUX/Not Ready". Goal is <20% of total time staffed. Completes patient hand-offs to healthcare team/providers concisely and accurately using SBAR. Completes assigned work requirements utilizing critical thinking and clinical protocols during assessment and triage of patient call/message.
  • Patient Engagement: Utilizes key tools such as AIDET+P, HEARD Model, scripting, and workflows to create a standard patient experience across the system. Proactively handles complaints and escalates patient grievances to practice or appropriate leader. Quality/Safety/Satisfaction: Collects and documents patient objective and subjective data via phone and EMR. Utilizes approved clinical protocols to support patient disposition or clinical advice. If a protocol is not available to meet the patient's needs, LPN collaborates with RN triage team member or communicates patient information to physician/APP. Reviews health maintenance and or specialist's documentation/flowsheet. Provides education materials per guidelines.
  • Relationship/Culture: Performs activities that maintains specialty/department specific models of care, systems, policies, approved clinical protocols, and cultural norms that deliver superior patient care. Participates and supports collaborative relationships among the healthcare team and providers. Supports diversity and utilizes cultural competency and age appropriate care when interacting with patients and caregivers.
  • Other Job-Related Information
  • Working Conditions
  • Bending - Occasionally
  • Climbing - Occasionally
  • Concentrating - Consistently
  • Continuous Learning - Consistently
  • Hearing: Conversation - Consistently
  • Hearing: Other Sounds - Consistently
  • Interpersonal Communication - Consistently
  • Kneeling - Occasionally
  • Lifting <10lbs - Occasionally
  • Lifting 50+lbs - Rarely
  • Pulling - Occasionally
  • Pushing - Occasionally
  • Reaching - Occasionally
  • Reading - Consistently
  • Sitting - Frequently
  • Standing - Occasionally
  • Stooping - Occasionally
  • Talking - Consistently
  • Thinking/Reasoning - Consistently
  • Use of Hands - Consistently
  • Color Vision - Frequently
  • Visual Acuity: Far - Rarely
  • Visual Acuity: Near - Consistently
  • Walking - Occasionally
  • TriHealth SERVE Standards and ALWAYS Behaviors
  • At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
  • Serve: ALWAYS...
  • Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
  • Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
  • Refrain from using cell phones for personal reasons in public spaces or patient care areas
  • Excel: ALWAYS...
  • Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
  • Offer patients and guests priority when waiting (lines, elevators)
  • Work on improving quality, safety, and service
  • Respect: ALWAYS...
  • Respect cultural and spiritual differences and honor individual preferences.
  • Respect everyone’s opinion and contribution, regardless of title/role.
  • Speak positively about my team members and other departments in front of patients and guests.
  • Value: ALWAYS...
  • Value the time of others by striving to be on time, prepared and actively participating.
  • Pick up trash, ensuring the physical environment is clean and safe.
  • Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
  • Engage: ALWAYS...
  • Acknowledge wins and frequently thank team members and others for contributions.
  • Show courtesy and compassion with customers, team members and the community

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