Personal Assistant to the General Manager
Role Overview
• Manage the General Manager’s calendar, including appointments, meetings and conferences, and coordinate supporting documents, venues and travel itineraries.
• Handle correspondence and requests for information or assistance professionally and promptly.
• Conduct research and gather relevant information through electronic resources and liaison with internal and external stakeholders.
• Screen telephone calls, respond to enquiries and direct requests appropriately.
• Coordinate travel and accommodation arrangements for the General Manager.
• Prepare presentations, documents, briefing papers and reports for the General Manager.
• Maintain efficient Executive Office systems, including data management, recordkeeping and filing.
• Ensure regular reports are prepared accurately and submitted within the required deadlines.
• Manage the issuance and tracking of gift vouchers.
• Monitor and maintain adequate supplies for the Executive Office.
• Support the development and implementation of special projects.
• Coordinate with support departments to ensure compliance with hotel policies and standards.
• Work closely with the Executive Committee and key Department Heads to facilitate communication and follow-up on action items.
• Maintain and update the Executive Office duty roster and annual leave plan.
• Liaise with Executive Assistants at Regional Headquarters and other properties to coordinate relevant matters and build effective working relationships.
Key Skills for This Role
Full Job Posting
About Fairmont The Palm
Fairmont The Palm is a luxury resort on Palm Jumeirah Island in Dubai, with 391 guest rooms and suites, food and beverage outlets, pool and beach facilities, a health club, spa, and kids’ club.
Responsibilities
- Manage the General Manager’s calendar, appointments, meetings, conferences, supporting documents, venues, and travel itineraries.
- Handle correspondence and requests for information or assistance; screen calls, answer enquiries, and direct requests appropriately.
- Research and gather information through electronic resources and liaison with internal and external stakeholders.
- Coordinate travel and accommodation for the General Manager.
- Prepare presentations, documents, briefing papers, and reports; ensure regular reports are accurate and submitted on time.
- Maintain Executive Office data management, records, filing, and other office systems.
- Manage the issuance and tracking of gift vouchers and monitor office supplies.
- Support special projects and coordinate with support departments on hotel policies and standards.
- Facilitate communication and action-item follow-up with the Executive Committee and Department Heads.
- Maintain the Executive Office duty roster and annual leave plan; liaise with Executive Assistants at regional headquarters and other properties.
Qualifications
- At least 2 years of luxury hotel experience in a similar role.
- Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
- Excellent verbal and written communication skills, well-developed organizational skills, attention to detail, and professional discretion.
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