Banquet Supervisor - Arabic Speaker

Role overview

Event operations

• Supervise setup, execution, and breakdown of conferences, meetings, weddings, gala dinners, corporate functions, and VIP events.
• Ensure function rooms and event spaces follow Banquet Event Orders, hotel standards, and client specifications.
• Conduct pre-shift and pre-event briefings on event details, service expectations, and operational priorities.
• Monitor service delivery for consistency, professionalism, and attention to detail.
• Coordinate with Culinary, Stewarding, Engineering, Housekeeping, Events, and Sales teams.
• Arrange and maintain banquet equipment, furniture, audio-visual requirements, and amenities.
• Anticipate operational challenges and implement solutions to support guest satisfaction.

Guest service and team leadership

• Deliver personalized service and act as the primary point of contact for Arabic-speaking guests and clients during events.
• Respond to guest inquiries, requests, and concerns; build relationships with guests, organizers, and VIP clients.
• Address guest feedback and report it to management when necessary.
• Supervise, motivate, and support banquet colleagues; allocate duties and monitor performance.
• Provide on-the-job training, coaching, and mentoring; promote teamwork, morale, and service excellence.
• Ensure colleagues follow grooming, uniform, and professional conduct standards.

Compliance and administration

• Ensure compliance with hotel policies, food safety regulations, hygiene standards, and health and safety procedures.
• Maintain clean, organized banquet venues, storage areas, and service stations; handle and store equipment properly.
• Follow emergency procedures and support a safe environment for guests and colleagues.
• Review Banquet Event Orders and communicate requirements to the team.
• Complete operational reports, attendance records, and shift documentation accurately.
• Assist with inventory control, banquet supplies, manpower planning, and scheduling as directed.
• Report maintenance issues and operational concerns promptly.

Qualifications

• At least 2–3 years of supervisory experience in banquets, food and beverage, or events operations in a luxury hotel or upscale hospitality environment.
• Fluency in spoken and written Arabic and English is mandatory.
• Strong leadership, supervisory, team management, guest relations, interpersonal, communication, and problem-solving abilities.
• Ability to perform effectively in a fast-paced, high-volume environment, with strong attention to detail and organizational skills.
• Knowledge of luxury hotel banquet operations and service standards.
• Experience managing large-scale events, weddings, and VIP functions is highly desirable.
• Microsoft Office and hospitality management systems proficiency is an advantage.

About the hotel