Performance and Systems Improvement Coordinator

About the role

Responsibilities

• Enter incident-reporting data, manage system access requests and routine data maintenance, and troubleshoot system issues.
• Suggest system improvements and develop tools and resources to explain performance improvement processes.
• Provide customer-focused telephone advice and guidance and build relationships with stakeholders.
• Coordinate performance improvement programs aligned with CFA Strategic Plan goals and manage related work plans.
• Provide administration and project support to the ACFO Performance Improvement.
• Respond to information requests from internal and external stakeholders, including FOI requests, the public, insurers, and legal firms.

Candidate requirements

• Demonstrated experience engaging internal and external stakeholders in a telephone- and email-based customer service environment.
• Ability to provide authoritative advice on applications owned and developed by the team.
• Strong written and verbal communication; ability to work autonomously and collaboratively.
• Well-developed organization, prioritization, and ability to manage tight and competing demands.
• Demonstrated experience participating in innovative projects and initiatives.
• Tertiary business or related qualifications, or equivalent experience in a similar role, are desirable.

Work arrangements

• Hybrid work options and flexible work arrangements are offered.

Benefits

• Benefits include paid parental leave, generous leave provisions, emergency-member discounts, wellbeing programs, flu vaccinations, and a member assistance program.

Pre-employment checks

• Candidates must successfully complete a Nationally Coordinated Criminal History Check and Working Rights Check, hold a valid Working with Children Check, and provide at least two professional references.
• Applications close at 11:59 p.m. on 1 November 2026.

About CFA