Administration Support Officer

• Location | South West Region – Hamilton District 5 • Full Time | Fixed Term to 12 February 2027 • PTA 2 | $65,457 pa plus 12% superannuation

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

District 5 Hamilton has a full time, fixed term opportunity available. You will provide efficient and effective administrative and customer service support in a fast-paced environment. This role requires working independently while supporting managers and staff to ensure smooth operations.

Key Responsibilities:

Manage administrative tasks efficiently, prioritising issues as required.

Deliver high-quality customer service to internal and external clients, including drafting correspondence and communications.

Build and maintain cooperative relationships with stakeholders to ensure timely and professional handling of matters.

Prepare and manage documents such as letters, memos, presentations, reports, minutes, and briefing notes.

Collate information, conduct research, and support data management activities.

Coordinate diaries, travel, and meeting schedules, including agenda preparation, venue setup, catering, minute-taking, and follow-ups.

Maintain records, databases, and filing systems, including electronic administration.

Undertake basic financial tasks, including purchase orders, and ensure compliance with CFA standards.

Procure stationery and other required goods.

The successful candidate will bring:

Relevant administration skills and experience

Excellent computer literacy skills (including MS Office and databases, SAP highly regarded)

Good interpersonal skills and ability to build good working relationships with key stakeholders

Good communication and customer service skills

Demonstrated organisational and time-management skills

Ability to work proactively, with minimal supervision and to work effectively as a member of a team

Ability to draft standard documents, correspondence and reports to a professional standard

Meaningful Purpose: Your contribution truly makes a difference

Work-Life Balance: Paid parental leave, generous leave provisions

Flexibility: Hybrid work options with flexible work arrangements

Discounts: Emergency Memberlink discounts on various services

Wellbeing Focus: Health Ready programs, flu vaccinations

Member Assistance Program: Access support across 8 service pathways

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.