Performance Analyst

Role overview

Licence and access management

• Administer software licences and user access using licence management, access management and supplier administration systems.
• Support licence management across a portfolio of software products and services; manage licence pools and access permissions.
• Support licence reviews, recertification and governance, keeping records accurate and aligned with business needs.
• Identify licence optimisation and reclamation opportunities using usage analysis, reporting and user engagement.

Reporting and service performance

• Produce, analyse and maintain software usage and performance reports.
• Monitor services against agreed service levels and contribute to identifying and implementing service improvements.
• Support monthly Service Reviews and weekly Software Issues meetings.
• Manage the Software Delivery mailbox and respond to customer and stakeholder enquiries.

Procurement, suppliers and guidance

• Support software purchasing and procurement requests in line with approved processes, and support software renewals and supplier engagement.
• Work with Supplier Managers, Commercial teams and software suppliers on performance reporting and service delivery.
• Develop and maintain the Software Team SharePoint site and associated guidance.
• Maintain software licence records and inventories and progress actions with suppliers and service partners.

Essential criteria

• Analyse and interpret information to produce meaningful insight and support informed decision-making.
• Have experience producing, maintaining or working with reports and data, ensuring a high degree of accuracy and attention to detail.

Pay and contract

• Salary is £37,682–£40,705; external applicants join at the pay band minimum. No salary cadence is stated.
• The post is permanent. The listed working patterns include full-time and part-time, as well as flexible working and job share.
• A Civil Service Pension is offered with an employer contribution of 28.97%.

Location

• Listed locations are Telford – Plaza 1 and 2, and Birmingham Regional Centre – Arena Central.