Performance Analyst
Role Overview
The Performance Analyst supports the performance and management of software services used across HMRC.
The role combines software licence administration, user access management, stakeholder engagement and performance reporting.
The work uses data and insight to support decisions, monitor service quality, maintain records and improve services.
Key Skills for This Role
Full Job Posting
Role overview
The Performance Analyst supports the performance and management of software services used across HMRC.
The role combines software licence administration, user access management, stakeholder engagement and performance reporting.
The work uses data and insight to support decisions, monitor service quality, maintain records and improve services.
Key responsibilities
- Manage the Software Delivery mailbox and respond to enquiries.
- Administer licences and user access using relevant management systems.
- Support licence management across HMRC software products and services.
- Produce and maintain usage and performance reports.
- Identify licence optimisation and reclamation opportunities.
- Support licence reviews, recertification and governance; maintain accurate records.
- Manage licence pools and access permissions.
- Support software purchasing, procurement and renewal activities.
- Maintain the Software Team SharePoint site and guidance.
- Support service reviews and software issues meetings; monitor service levels and improvements.
- Work with supplier managers, commercial teams, suppliers and other stakeholders on performance and service delivery.
- Maintain licence records and inventories, tracking actions with suppliers and service partners.
Essential criteria
- Analyse and interpret information to produce meaningful insight and support informed decision-making.
- Experience producing, maintaining or working with reports and data, with accuracy and attention to detail.
Team context
The Software Delivery team supports the management, governance and continual improvement of software services across HMRC.
The work involves collaboration with platform teams, suppliers, commercial colleagues and business stakeholders.
Location and working pattern
- Locations listed are Telford and Birmingham Regional Centre.
- The advertised working patterns include flexible working, full-time, job share and part-time.
Salary and benefits
- Salary is £37,682 to £40,705; external applicants join at the pay band minimum.
- The Civil Service Pension has an employer contribution of 28.97%.
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