Performance Analyst
Role Overview
Support management and performance of software services used across HMRC.
Use data, stakeholder engagement, and service insight to support decisions, improve software utilisation, and contribute to digital services.
The role combines software licence administration, user access management, stakeholder engagement, and performance reporting.
Key Skills for This Role
Full Job Posting
Role overview
Support management and performance of software services used across HMRC.
Use data, stakeholder engagement, and service insight to support decisions, improve software utilisation, and contribute to digital services.
The role combines software licence administration, user access management, stakeholder engagement, and performance reporting.
Responsibilities
- Manage the Software Delivery mailbox and respond to enquiries.
- Administer software licences and user access, and support licence management across HMRC software products and services.
- Produce and maintain usage and performance reports; identify licence optimisation and reclamation opportunities.
- Support licence reviews, recertification, governance, records, access permissions, and licence pools.
- Support purchasing, procurement, renewals, and supplier engagement.
- Maintain the Software Team SharePoint site and guidance; support service reviews and software-issues meetings.
- Monitor agreed service levels, identify service improvements, and work with suppliers, Commercial teams, and stakeholders.
- Maintain licence records and inventories, tracking actions with suppliers and service partners.
Essential criteria
- Ability to analyse and interpret information to produce meaningful insight and support informed decision-making.
- Experience producing, maintaining, or working with reports and data, with a high degree of accuracy and attention to detail.
Salary and pension
- Salary is listed as £37,682–£40,705; external applicants join on the pay band minimum.
- A Civil Service Pension is offered with an employer contribution of 28.97%.
Contract and working pattern
- The description states a permanent contract.
- The listed working patterns include full-time, part-time, flexible working, and job share.
Locations
- The description lists Telford and Birmingham Regional Centre locations.
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