Performance Analyst
Role Overview
Support the management and performance of software services used across HMRC.
Use data, stakeholder engagement and service insight to support decisions, improve software utilisation and contribute to modern digital services.
The role sits in the Modern Workplace Platforms team and supports reliable, cost-effective software services aligned to customer and business needs.
Key Skills for This Role
Full Job Posting
Role overview
Support the management and performance of software services used across HMRC.
Use data, stakeholder engagement and service insight to support decisions, improve software utilisation and contribute to modern digital services.
The role sits in the Modern Workplace Platforms team and supports reliable, cost-effective software services aligned to customer and business needs.
Responsibilities
- Manage the Software Delivery mailbox and respond to customer and stakeholder enquiries.
- Administer software licences, user access, licence pools and access permissions.
- Produce and maintain usage and performance reports; analyse information to identify optimisation opportunities.
- Support licence reviews, recertification, governance, procurement, renewals and supplier engagement.
- Maintain accurate licence records and inventories, tracking actions with suppliers and service partners.
- Develop and maintain the Software Team SharePoint site and associated guidance.
- Attend and support monthly Service Reviews and weekly Software Issues meetings.
- Monitor service levels and contribute to service improvement with internal teams and suppliers.
Essential criteria
- Ability to analyse and interpret information to produce meaningful insight and support informed decision-making.
- Experience producing, maintaining or working with reports and data, with a high degree of accuracy and attention to detail.
Salary and pension
- Salary is £37,682–£40,705; external applicants join on the pay band minimum.
- Civil Service Pension with an employer contribution of 28.97%.
Location and working pattern
- Locations listed are Telford – Plaza 1 and 2, and Birmingham Regional Centre – Arena Central.
- Working pattern includes flexible working, full-time, job share and part-time options.
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