Payments Team Administrator

As a Payments Team Administrator, you'll provide key administrative support to the Payments team, helping to ensure the efficient handling of payments, enquiries, correspondence, and day-to-day office activities.

You'll be the first point of contact for many incoming queries, processing payments, supporting patients and customers, and helping maintain the smooth operation of the wider team.

Managing and distributing inbound post in a timely manner

Monitoring and responding to the company information mailbox

Taking card payments securely over the telephone

Assisting with customer and patient enquiries

Supporting daily operational activities, including Embassy and ICON processes

Contacting self-pay patients regarding outstanding balances

Scanning, filing, shredding, and maintaining documentation

Providing general administrative and office support as required

Routing calls and enquiries to appropriate account managers and colleagues

At Civica, you'll be part of a collaborative and supportive team where your contribution is valued. We offer opportunities to learn, grow, and develop your career while making a real difference within an organisation that supports essential services.

We are committed to building an inclusive workplace where everyone can thrive and bring their whole selves to work.

This is a hybrid role based from our Amersham office, with a blend of office and home working.

We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! ✔ Days of Difference – Up to 3 extra days off for volunteering.

✔ Pension Contribution s – 5% employer match to support your future. ✔ Income Protection – Up to 75% salary cover for long-term illness. ✔ Life Assurance – 4x salary tax-free lump sum. ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).