Patient Relationship Executive (Healthcare / Medical Services)

Job Summary

Key Responsibilities

• Make **outbound calls** to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.
• Manage **inbound calls** and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.
• Educate patients about available **treatments, diagnostic services, specialties**, and other offerings.
• Update and maintain accurate **records of patient**, follow-ups, and call outcomes using clinic or hospital software.
• Collaborate with **doctors, nursing staff, and administrative teams** to ensure smooth scheduling and coordination.
• Send **appointment reminders, payment follow-ups**, and reports to patients via call, SMS, or email.
• Handle patient concerns or complaints with empathy and escalate complex issues to the appropriate department.
• Assist with basic **administrative tasks** related to patient handling, call logs, and documentation.

Desired Candidate Profile

• Minimum 1 **year of experience** in telecalling, patient coordination, or customer service—preferably in a **healthcare or medical setting** (clinic, hospital, diagnostic center, etc.).
• Excellent **verbal communication skills in English**; knowledge of regional languages is a plus.
• Strong interpersonal skills with a **patient-centric and polite approach**.
• Ability to **manage high call volumes**, multitask, and stay organized in a fast-paced medical environment.
• Familiarity with **electronic health record (EHR) systems**, appointment scheduling tools, and medical terminology is a bonus.
• Proficient in **MS Office** and basic computer operations.

Additional Details

• **Experience Required:** 2+ years in Healthcare Telecalling / Patient Support
• **Education:** Bachelor’s degree preferred (any discipline)
• **Shift Timings:** 12 Hrs. Rotational or Day Shift (as per operational needs)
• **Joining:** Immediate joiners will be given preference

Job Type: Full-time

Application Question(s)

• Are you available for immediate joining?

Experience

• Healthcare/ Hospital: 1 year (Preferred)