Patient Relationship Executive (Healthcare background only)
Skills
About This Role
Job Summary
We are looking for a warm, empathetic, and service-driven Patient Relationship Executive to support and manage customer communication primarily over the phone.
This role is crucial in ensuring a positive experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the customer journey.
The ideal candidate will have a strong background in telecalling or customer service.
Key Responsibilities
- Make outbound calls to confirm appointments, conduct follow-ups, and gather feedback post-service.
- Manage inbound calls and respond to queries regarding services, availability, procedures, and protocols.
- Educate customers about available services, offerings, and solutions.
- Update and maintain accurate records of interactions, follow-ups, and call outcomes using internal systems.
- Collaborate with internal teams to ensure smooth scheduling and coordination.
- Send appointment reminders, payment follow-ups, and updates via call, SMS, or email.
- Handle concerns or complaints with empathy and escalate complex issues to the appropriate department.
- Assist with basic administrative tasks related to customer handling, call logs, and documentation.
Desired Candidate Profile
- Minimum 1–2 years of experience in telecalling, customer service, or coordination roles.
- Excellent verbal communication skills in English; knowledge of regional languages is a plus.
- Strong interpersonal skills with a customer-centric and polite approach.
- Ability to manage high call volumes, multitask, and stay organized in a fast-paced environment.
- Familiarity with CRM or appointment scheduling tools is a plus.
- Proficient in MS Office and basic computer operations.
Additional Details
- **Experience Required:** 1–2+ years in Telecalling / Customer Support
- **Education:** Bachelor’s degree preferred (any discipline)
Job Type: Full-time
Pay: AED3,000.00 - AED4,000.00 per month
Application Question(s)
- Are you an immediate joiner?
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