Patient Relationship Executive (Healthcare) ( Female only)
Skills
About This Role
Job description
**Job Title:** Patient Relationship Executive (Healthcare/ Hospital Background only)
Job Summary
We are looking for a warm, empathetic, and service-driven **Patient Relationship Executive** (Healthcare/ Hospital Background only) to support and manage patient communication primarily over the phone.
This role is crucial in ensuring a positive patient experience by facilitating appointment bookings, addressing inquiries, and maintaining clear, supportive communication throughout the patient journey.
The ideal candidate will have experience in a healthcare setting, such as a hospital, clinic, or diagnostic center, and a strong background in telesales or patient coordination.
Key Responsibilities
- Make **outbound calls** to confirm appointments, conduct follow-ups, and gather patient feedback post-consultation or procedure.
- Manage **inbound calls** and respond to patient queries regarding services, doctor availability, procedures, and clinic protocols.
- Educate patients about available **treatments, diagnostic services, specialties**, and other offerings.
- Update and maintain accurate **records of patient**, follow-ups, and call outcomes using clinic or hospital software.
- Collaborate with **doctors, nursing staff, and administrative teams** to ensure smooth scheduling and coordination.
- Send **appointment reminders, payment follow-ups**, and reports to patients via call, SMS, or email.
Desired Candidate Profile
- Minimum **2 year of experience** in telesales, patient coordination, or customer service—preferably in a **healthcare or medical setting** (clinic, hospital, diagnostic center, etc.).
- Excellent **verbal communication skills in English**; knowledge of regional languages is a plus.
- Strong interpersonal skills with a **patient-centric and polite approach**.
- Ability to **manage high call volumes**, multitask, and stay organized in a fast-paced medical environment.
Additional Details
- **Experience Required:** 2+ years in Healthcare Telesales / Patient Support
- **Education:** Bachelor’s degree preferred (any discipline)
- **Shift Timings:** 12 Hrs. Rotational or Day Shift (as per operational needs)
- **Joining:** Immediate joiners will be given preference
Job Type: Full-time
Pay: AED4,500.00 - AED6,000.00 per month
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