Patient Relationship & Sales Coordinator
Skills
About This Role
Overview
- La Familia Medical Center is looking for a confident, energetic, and sales-oriented Patient Relationship & Sales Coordinator to join our growing team in Dubai.
- The ideal candidate must have strong communication and upselling skills, be comfortable handling a high volume of calls, and be able to build excellent relationships with patients both over the phone and face-to-face.
- This role is focused on:
- Patient communication & follow-up
- Converting inquiries into appointments
- Upselling treatments and packages
- Increasing clinic revenue
- Building long-term patient relationships
- Supporting overall patient satisfaction
Responsibilities
- Make outbound calls to new and existing patients
- Follow up on inquiries, pending treatments, and missed appointments
- Convert leads into confirmed bookings
- Promote clinic services, offers, and treatment plans
- Upsell suitable services professionally
- Assist patients with treatment information and booking coordination
- Handle WhatsApp communication professionally
- Support doctors and reception team with patient coordination
- Maintain daily follow-up and sales reports
- Achieve monthly sales and conversion targets
Requirements
- Previous experience in sales, customer service, aesthetics, medical center, dental clinic, wellness, or hospitality preferred
- Excellent communication and persuasion skills
- Fluent English required
- Arabic or Russian is an advantage
- Presentable and professional
- Strong phone communication skills
- Comfortable with sales targets and KPIs
- Positive attitude and team spirit
Preferred Skills
- Upselling & sales experience
- CRM or clinic system experience
- WhatsApp communication handling
- Strong customer relationship skills
- Ability to work in a fast-paced environment
AED 4,000 + Incentives / Commission
(Based on experience and performance)
Pay: AED4,000.00 - AED4,500.00 per month
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