Patient Coordinator cum Receptionist – Aesthetic Clinic

Job Description

Key Responsibilities

• Greet clients warmly and professionally, providing a welcoming atmosphere
• Handle all front desk activities, including answering phone calls, scheduling appointments, and managing calendars for doctors and therapists
• Provide detailed information about clinic services, promotions, and procedures
• Maintain accurate patient records and ensure confidentiality
• Manage appointments, consultations, and treatment schedules efficiently
• Handle inquiries via phone, email, and walk-ins in a timely and professional manner
• Handle patient registration, consent forms, and medical records
• Coordinate patient flow between doctors, therapists, and treatment rooms
• Process payments and manage daily cash and card transactions
• Coordinate with medical and support staff to ensure seamless clinic operations
• Upsell clinic services and packages where appropriate
• Explain treatment packages, promotions, and pricing to patients
• Respond to calls, WhatsApp inquiries, social media messages, and emails
• Follow up with patients post-treatment and manage retention/loyalty programs
• Maintain reception area presentation aligned with clinic’s premium standards
• Support marketing initiatives and promote ongoing offers

Requirements

• **Female candidates only (as per clinic policy)**
• **Minimum 2 years experience in an aesthetic or dermatology clinic in a similar role**
• Presentable, polished, and professional appearance
• Strong interpersonal and communication skills.
• Proficient in MS Office and clinic software (e.g., Clinic, Clinicea, or similar)
• Ability to multi-task, work under pressure, and handle high-end clientele
• Positive, customer-focused attitude with a willingness to learn and grow
• Knowledge of aesthetic treatments, skincare products, and procedures is highly preferred

Benefits

• Competitive salary (based on experience)
• Incentives and commissions on sales / upselling
• Career growth opportunities
• Friendly and professional working environment
• Staff discounts on treatments and products

Experience

• Aesthetic: 1 year (Required)

Language

• Tagalog (Preferred)