Patient Coordinator And Administrative Executive
CallADOC is a pioneering digital healthcare platform providing virtual primary care services, including medical consultations, dietician and lifestyle management support, and at-home medical care.
Skills
About This Role
Company Description
CallADOC is a pioneering digital healthcare platform providing virtual primary care services, including medical consultations, dietician and lifestyle management support, and at-home medical care.
The platform is fully digitalized to prioritize patient convenience and deliver an exceptional, user-friendly experience.
CallADOC serves the entire UAE community across all income levels, as well as investors, citizens, and tourists, offering accessible, high-quality care at competitive prices.
The company aims to become the primary source of medical care for UAE residents, supporting both acute and chronic conditions and partnering with corporate clients for preventive health programs.
CallADOC is focused on building a strong, trusted brand that is instantly associated with reliable, easily accessible digital healthcare across the UAE.
Role Description
This is a full-time, hybrid role based in Dubai, with a combination of on-site work and some work-from-home flexibility.
The Patient Coordinator and Administrative Executive will be responsible for managing patient inquiries, handling incoming calls and messages, and providing clear, empathetic communication to patients and their families.
Daily tasks include coordinating and scheduling appointments, managing virtual consultation calendars, sending reminders, and ensuring accurate documentation in the digital healthcare platform.
The role also involves supporting reception-like duties such as welcoming patients (virtually or in-person), verifying patient information, and assisting with basic administrative tasks.
The Patient Coordinator and Administrative Executive will collaborate with medical and operations teams to ensure a smooth patient journey, maintain confidentiality, and help improve overall service quality and efficiency.
Qualifications
- Strong communication skills, including clear verbal and written communication, active listening, and a patient-centered, professional demeanor.
- Proficiency in phone etiquette, with the ability to manage high call volumes, handle inquiries calmly, and provide accurate information and guidance.
- Experience with appointment scheduling and calendar management, ideally in a medical or healthcare setting, including sending reminders and follow-ups.
- Familiarity with receptionist duties such as greeting patients, managing front-desk or virtual reception tasks, and maintaining organized records.
- Basic understanding of medical terminology or willingness to learn, especially related to primary care, telehealth, and chronic disease management.
- Comfort with digital tools and electronic systems, including telehealth platforms, EMR/EHR systems, and standard office software.
- Strong organizational and multitasking skills, with attention to detail and the ability to prioritize tasks in a fast-paced environment.
- Previous experience in healthcare administration, customer service, or clinic coordination is preferred.
- High school diploma or equivalent required; a diploma or degree in healthcare administration, nursing, or a related field is an advantage.
- Ability to maintain patient confidentiality and comply with relevant
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