Patient Care Coordinator
Key Skills for This Role
Full Job Posting
Patient coordination
- Welcome and assist Arabic-speaking patients during clinic visits and act as a communication link between patients, clinicians, reception, and management.
- Explain clinic services, treatment procedures, packages, appointments, and general instructions in Arabic.
- Assist with registration, appointments, consultations, follow-ups, and billing coordination.
- Coordinate patient flow and direct patients to the appropriate doctor, department, or treatment area.
- Handle enquiries through phone, WhatsApp, social media, and walk-ins, converting enquiries into appointments where appropriate.
- Follow up on appointments, treatment plans, results, and return visits as directed by the medical team.
Bookings, outreach, and operations
- Support Arabic patient bookings, referrals, repeat visits, and package sales while maintaining ethical and professional standards.
- Build relationships with Arabic-speaking patients, families, local businesses, communities, and potential referral partners.
- Assist with Arabic-language marketing activities, promotions, events, and patient outreach.
- Collect patient feedback and escalate complaints or concerns to the appropriate manager.
- Coordinate with medical and administrative teams to support smooth daily clinic operations and perform other assigned patient coordination and administrative duties.
- Maintain accurate patient information and protect confidentiality and data privacy; uphold customer service, professionalism, communication, and patient satisfaction.
Requirements
- Fluent Arabic and English communication skills.
- Previous experience in a clinic, hospital, medical center, healthcare, or customer-service environment is preferred.
- Excellent communication, interpersonal, and organizational skills; professional appearance and a strong patient-service attitude.
- Ability to handle multiple patients and enquiries in a fast-paced clinic environment.
- Sales, marketing, or patient-acquisition experience is an advantage.
Pay
- Pay is AED 4,000 to AED 5,000 per month.
Work location
- Work is in person.
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