Outlet Manager

Role overview

Key responsibilities

• Set an example in punctuality, attire, grooming and hygiene; ensure the team delivers professional service and maintains clean, organized work areas.
• Uphold service and setup standards, understand the outlet concept, and train employees on the concept, products and service expectations.
• Participate in menu design and organize tastings with culinary colleagues; promote items and alternatives through upselling.
• Operate the assigned POS system, prepare outlet reports and analysis for monthly performance meetings, and assist with budget preparation.
• Control costs and expenses while maintaining quality, revenue and profit; manage staffing and payroll through flexible scheduling.
• Conduct monthly inventories, manage outlet floats and sales settlement, monitor supplies and equipment, and reduce spoilage and waste.
• Support supplier cooperation and product sourcing; monitor and improve quality and guest satisfaction using available feedback tools.
• Handle guest enquiries and complaints courteously and ensure follow-up; follow outlet opening and closing procedures.
• Conduct pre-shift and kitchen-team meetings, assign and review subordinate tasks, attend required meetings and training, and report incidents requiring discipline.
• Act as Food & Beverage Duty Manager when the department heads are absent; undertake other reasonable duties as assigned.

Skills, knowledge and expertise

• BA/BSc in Hospitality Management or a related field; a hotel-school qualification or MBA is preferred.
• Minimum 2 years in an F&B management role; experience with a five-star hotel chain is preferred.
• Excellent oral and written skills in the local language and English; an additional language is beneficial.
• Able to work independently under pressure, communicate effectively, build working relationships and delegate tasks.
• Strong organizational and time-management skills; professional, confidential, ethical, safe and organized approach.
• Able to operate computer and office equipment; proficient in Excel and Word.

Location and setting

• The role is based in a hotel food and beverage outlet in Dubai, United Arab Emirates.

About Kempinski