Out of Hours Call Handler

Choose a career with the UK’s biggest independent drainage specialist. We are looking for an experienced call handler to join our reactive out of hours team in Manchester.

Shift Pattern: Saturday and Sunday (8am - 5pm)

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

Leading : Acts as a role model, shaping the learning agenda and influencing change.

Agile : Anticipates learning needs, adjusts quickly to changing operational contexts.

Nurturing : Supports the development of others through coaching and structured development plans.

Engaging : Inspires and motivates learners, builds trust and credibility

Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Strive to be always positive and constructive

Adhere to all company policies

Straight talking about the facts of the situation – open discussions are the best way to find solutions

Help others through communicating clearly

Deliver on commitments

Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues

Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.