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Operations Assistant

Lanes Group
England, GBR
Full-time
Mid
Onsite
Discovered Today

Full Job Posting

Key Responsibilities:

  • Taking calls and assigning works to operatives using the diary system.
  • Communicating any changes or issues to the Operations Management team in a detailed and timely manner
  • Ensuring any questions or concerns from operatives are dealt with in a timely manner.
  • Perform any general administration duties that are required by the Office Assistant Manager.
  • Check the Skyguard report and ensure compliancy
  • Ensure the site is secure
  • Providing support on the phones on a weekend or evening via a rota system.

Skills & Experience:

  • Excellent telephone manner
  • Computer literate
  • Attention to detail
  • Ability to work on your own
  • Ability to manage workload efficiently in a pressured environment
  • Living the Company Values
  • By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.
  • Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:
  • Leading: Acts as a role model, shaping the learning agenda and influencing change.
  • Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
  • Nurturing: Supports the development of others through coaching and structured development plans.
  • Engaging: Inspires and motivates learners, builds trust and credibility
  • Safe & Secure: Ensures all learning is aligned to safety and compliance standards.
  • Your Contribution to the company:
  • Strive to be always positive and constructive
  • Adhere to all company policies
  • Straight talking about the facts of the situation – open discussions are the best way to find solutions
  • Help others through communicating clearly
  • Deliver on commitments
  • Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
  • Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’
  • Equality, Diversion & Inclusion
  • At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Qualifications

  • Excellent telephone manner
  • Computer literate
  • Attention to detail
  • Ability to work on your own
  • Ability to manage workload efficiently in a pressured environment
  • Living the Company Values
  • By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.
  • Leading: Acts as a role model, shaping the learning agenda and influencing change.
  • Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
  • Nurturing: Supports the development of others through coaching and structured development plans.
  • Engaging: Inspires and motivates learners, builds trust and credibility
  • Safe & Secure: Ensures all learning is aligned to safety and compliance standards.
  • Strive to be always positive and constructive
  • Adhere to all company policies
  • Straight talking about the facts of the situation – open discussions are the best way to find solutions
  • Help others through communicating clearly
  • Deliver on commitments
  • Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
  • Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’
  • Equality, Diversion & Inclusion
  • At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

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