Order Desk Executive

Role Purpose

Primary Responsibilities

• Receive, validate, prepare, and issue customer quotations in line with established pricing, commercial policies, and approval procedures.
• Process customer orders and ensure accurate and timely order entry in SAP, including validation of customer POs, pricing, quantities, delivery requirements, and commercial terms.
• Manage the end-to-end order lifecycle, from quotation and order confirmation through order release, delivery, invoicing, and closure.
• Monitor order availability, backorders, and delivery dates, and coordinate with plants, warehouses, Demand Planning, Logistics, and other stakeholders.
• Review order status regularly, identify potential supply or delivery risks, and proactively communicate alternatives and solutions to customers and Sales.
• Coordinate order releases and delivery notes while ensuring commercial and financial conditions such as credit availability, payment terms, prepayments, and LCs are fulfilled.
• Monitor released deliveries and coordinate with Distribution Centers, Logistics, and Finance/Credit Control to resolve delivery, invoicing, or credit-related blocks.
• Ensure complex, special, and project orders are reviewed for technical and commercial accuracy and followed through until completion.
• Maintain continuous communication with customers and Sales teams as a key point of contact for order status, availability, delivery commitments, and operational requirements.
• Monitor open orders and ensure regular follow-up on ageing orders, backorders, and customer commitments.
• Support monthly sales closing by monitoring order releases, deliveries, invoicing status, and potential risks impacting expected sales.
• Prepare and maintain regular reporting on order intake, open orders, deliveries, invoicing, backorders, and other Order Management KPIs.

Additional Duties

Qualifications And Education

• Bachelor's degree in business administration, Supply Chain, Logistics, Operations Management, or a related field.
• MBA or relevant postgraduate qualification is considered a plus.
• Fluent written and spoken English.
• Fluent written and spoken Arabic; Arabic is considered an advantage, especially for customer-facing responsibilities in KSA/GLP.

Experience

• Minimum 5-7 years of experience in Order Management, Customer Service, Supply Chain, Sales Operations, or a comparable role.
• Previous experience in customer order handling, quotations, order processing, delivery coordination, and customer communication is required.
• Experience working with ERP systems, preferably SAP, is highly preferred.
• Experience in a multinational or regional business environment is considered an advantage.

Location

• Dubai, UAE.