Optometrist

Overview

Patient Care And Eye Examinations

• Sterilizing and maintaining the cleanliness of the treatment room at all times.
• Making sure the machinery and treatment room is adequately stocked, is regularly maintained and protected from damage and unauthorized use.
• Performing eye examinations in the most efficient manner in order to satisfy the customer and ensure they receive the best eye care possible based on their particular case.
• Making customers feel welcomed and comfortable by explaining the examination procedures clearly.
• Taking a detailed medical history of the customer to better understand and investigate their condition.
• Conduct thorough preliminary tests by visual observation and assessment of the eye, binocular assessment and the assessment of the optical nerve supply / pupillary reaction.
• Utilizing the latest refraction techniques, with instruments such as an autorefractor and a refractometer, to assess the patient's vision.
• When machines are not available, using retinoscopes or trial lenses to assess a patient's vision.
• Using the results of the complete assessment to provide a medical diagnosis for the patient case.
• Providing the patient with information about their diagnoses, what to expect, and what visual aids or treatments they will need to manage their diagnoses.
• Recommending visual aids to the patient based on their specific needs, taking into consideration their age, needs, lifestyle etc.
• Following the patient's detailed assessment, prescribing a treatment prescription and scheduling a follow-up visit.
• Providing customers with appropriate education about prescription / treatments they are receiving and the precautions they need to take when using them.

Sales And Store Operations

• Increasing store profitability by converting assessment customers into sales
• Supporting sales advisors and customers with any medical or technical questions related to any eyewa products.
• Combining your medical knowledge and sales techniques to convert floor customers into sales
• You will be:
• A knowledge powerhouse that shares knowledge freely to the rest of the team.
• An optometrist who prioritizes patient and customer care.
• A person who listens attentively and makes customers feel at ease.
• Understanding of different cultures and adapting to situations in accordance with them.
• A customer champion who leads the customer experience in the store and puts the customer first.
• Increasing sales and achieving targets without impacting the customer experience.
• You will have:
• Ideally 1 - 3 years’ of experience as an Optometrist in a retail environment.
• Bachelor's degree in Optometry as well as being fully licensed by the local governing authority
• In depth knowledge of industry standards of customer service principles and customer relationship management.
• Experience in using advanced techniques to assess and diagnose customer vision problems
• Experience in using advance machines and manual equipment