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Operations Support Representative

Telhio Credit Union
Columbus, USA
Full-time
Entry
Onsite
Discovered 1 months ago

Full Job Posting

  • Process core database ticket requests and document all file maintenance changes.
  • Review and process mobile deposit submissions.
  • Monitor online banking external transfers for fraud and verify new ACH setups with members.
  • Communicate with members via secure messaging regarding mobile deposit and external transfer activity.
  • Assist staff and members with online banking and bill payment issues, including third-party coordination.
  • Answer daily calls from retail staff regarding member issues.
  • Partner with internal Fraud and Risk divisions to support the detection, escalation, and resolution of suspicious account activity.
  • Execute maintenance changes on consumer loans (e.g., rates, payments, due dates, interest corrections).
  • Perform updates on business and consumer share accounts (e.g., rate adjustments, deposit corrections).
  • Process daily and monthly charge-offs for consumer and business shares and loans.
  • Manage Trustee/Chapter 13 recovery payments in coordination with Collections.
  • File payment protection claims with third-party providers.
  • Manage the accurate disbursement of funds for approved claims and process corresponding refunds.
  • Review and process legal documents (garnishments, subpoenas, tax levies, child support) within required periods.
  • Conduct audits of various activities to ensure accuracy and compliance.
  • Respond to internal inquiries regarding account and payment issues.
  • Ensure data security and privacy practices are upheld.
  • Assist IRA Specialist with deceased account maintenance.
  • Address member sign-on issues and research platform discrepancies.
  • Process preauthorized transfer requests submitted via core database.
  • Manage return mail.
  • Manage seasonal address changes to ensure proper mail delivery.
  • Process home equity payoff quotes from external institutions.
  • Fulfill call center mail requests via core database ticketing system.
  • Manage check fraud alerts via third party system.
  • Complete online Social Security and Asset Verifications.
  • Ensure timely completion of daily/monthly reports and reviews.
  • Participate in ongoing training to stay current on credit union updates and regulations.
  • Provide timely, accurate support to internal staff.
  • Demonstrate professionalism in communication, appearance, and conduct.
  • High School Diploma or Equivalent. (Required)
  • Associate or bachelor’s Degree (Preferred)
  • 1-3 years’ experience in: Back Office Operations or Call Center or as a Retail Banker (Required)
  • Excellent verbal and written communication
  • Strong organizational skills and attention to detail
  • Ability to work independently and collaboratively.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
  • Strong research and problem-solving skills
  • Ability to multitask and prioritize.
  • Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
  • Competitive pay
  • Benefits: several medical plan options, dental, free vision, free life and free disability insurance
  • Matching and immediately vested 401(K) plan
  • Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
  • Opportunity for personal career growth, continued education and mentorship programs
  • Volunteer opportunities impacting the local community

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