Operations Support Engineer
Role Overview
Responsible for ensuring the smooth, secure, and continuous operation of systems.
Provide operational support for hardware, software, and network-related issues.
Perform Windows Server and Client installation, configuration, and maintenance.
Review application and system logs to diagnose and resolve issues.
Troubleshoot servers, workstations, and peripheral devices.
Work in a live operational environment where system uptime and reliability are business critical.
Key Skills for This Role
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Job Summary
Responsible for ensuring the smooth, secure, and continuous operation of systems.
Provide operational support for hardware, software, and network-related issues.
Perform Windows Server and Client installation, configuration, and maintenance.
Review application and system logs to diagnose and resolve issues.
Troubleshoot servers, workstations, and peripheral devices.
Work in a live operational environment where system uptime and reliability are business critical.
Key Responsibilities
- Work schedule: shift-based role with on-call support to maintain 24x7 operations.
- Provide Level 1 and Level 2 support for systems.
- Monitor, identify, troubleshoot, and resolve day-to-day operational issues.
- Install, configure, and maintain Windows Server and Windows Client operating systems.
- Analyze Windows Event Viewer logs and application logs for issue resolution.
Required Knowledge and Experience
- Strong knowledge of Windows Server (2019/2022/2025).
- Strong knowledge of Windows Client operating systems.
- Experience with Windows Event Viewer.
- Experience with application log analysis and troubleshooting.
- Hands-on hardware troubleshooting experience involving PCs, servers, storage devices, power supplies, biometric devices, and scanning equipment.
- Basic networking knowledge: TCP/IP, LAN/WAN, DNS, DHCP.
Education & Experience
- Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, or related disciplines.
- 1-3 years of experience in IT Operations, Technical Support, System Administration, or Infrastructure Support.
- Experience required: 2-4 years.
Preferred Certifications
- CompTIA A+, CompTIA Network+.
- Microsoft Certified: Windows Server Administration.
- MCSA / MCSE.
Location and Duration
- Location: Riyadh-KSA.
- Duration: Full-Time.
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