Operations Supervisor - UAE National

Overview

Job Description

• Amazon is seeking a dynamic and customer-obsessed Supervisors to lead and develop teams within our fast-paced AMZL (Amazon Logistics) and FC (Fulfillment Center) environments.
• This role will encompass responsibilities across both areas, requiring a versatile leader who can thrive in a dynamic, ever-changing operational landscape.
• You will play a crucial role in ensuring efficient workflows, exceeding customer expectations, and driving continuous improvement.
• This is an opportunity to make history with one of the worlds largest and most innovative companies, shaping the future of operations and logistics.
• Key job responsibilities
• Operational Leadership: Oversee daily operations within both AMZL and FC environments, including managing teams of Operations Supervisors, Operations Assistants, Delivery Service Providers, and associates (ranging from approximately 30-40).
• This includes allocating labor, leading meetings, assigning job duties, and maintaining exceptional organizational skills.
• Team Management: Lead, train, and develop high-performing teams.
• Foster a positive and motivating work environment, driving engagement and performance while ensuring associate safety and adherence to Amazons Health and Safety standards.
• Performance Management: Be obsessed with metrics, diving deep to identify root causes of performance issues, and implementing effective solutions.
• Continuously monitor key performance indicators (KPIs) and drive improvements across both AMZL and FC processes.
• Process Improvement: Identify opportunities to streamline and improve processes.
• Find practical and simple solutions to complex problems without compromising quality or functionality.
• Utilize problem-solving and analytical skills to drive Dive Deep analyses and implement process enhancements.
• Become a subject matter expert on core operational processes.
• Communication & Collaboration: Communicate daily metrics and report exceptions.
• Effectively communicate with business and technical audiences, influencing decisions and driving alignment.
• Collaborate with cross-functional teams to solve operational challenges and share best practices.
• Manage external agency relationships and performance.
• Problem Solving & Decision Making: Demonstrate strong problem-solving and analytical capabilities.
• Act decisively in a fast-paced environment, exercising sound judgment and making informed decisions.
• Technology & Tools: Continuously utilize software and hardware tools to ensure smooth daily operations.
• Ensure associates have the necessary tools and coordinate repairs or replacements as needed.
• Support the rollout and implementation of new systems and processes, gathering feedback and providing support.
• Inventory Management: Maintain inventory accuracy within the FC environment.
• ****Basic Qualifications****
• 1+ years employee and performance management experience.
• Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Ability to push and pull wheeled dollies loaded with products up to 100 pounds during shifts (AMZL).
• Strong team player with the ability to motivate others.
• Demonstrated problem-solving and analytical capabilities.
• ****Preferred Qualifications****
• 1+ years experience with performance metrics, process improvement, or lean techniques.
• Degree in Engineering, Operations, Supply Chain, Logistics, or Business Administration.
• Ability to thrive in an ambiguous and fast-paced environment
• ****Basic Qualifications****
• Experience managing teams
• Experience with planning, performance metrics, and process improvement
• UAE National with Family Book

Preferred Qualifications

• Experience in logistics
• Experience with data analysis
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.
• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
• If the country/region you?re applying in isn?t listed, please contact your Recruiting Partner.

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