Operations Supervisor – Ticketing & Travel Operations
Skills
About This Role
Overview
Legend World Travel & Tourism is looking for a highly experienced and detail-oriented **Operations Supervisor** with strong expertise in **air ticketing and travel operations** to lead and manage daily operational activities.
The ideal candidate must have solid experience in handling ticketing, reissuance, cancellations, itinerary management, supplier coordination, and team supervision within the travel & tourism industry.
Key Responsibilities
- Oversee daily travel operations, ensuring all bookings, ticketing, itinerary changes, and travel arrangements are handled accurately and efficiently
- Act as the escalation point for complex customer issues and ensure timely resolution
- Supervise and train operations staff while maintaining a productive work environment
- Coordinate flights, hotels, transportation, and travel itineraries for clients
- Develop and implement SOPs to improve operational efficiency and service quality
- Monitor booking accuracy, productivity, and customer satisfaction metrics
- Manage relationships with airlines, hotels, and travel suppliers
- Ensure compliance with travel regulations, visa requirements, and travel policies
- Handle travel disruptions, cancellations, rebooking, and urgent operational issues professionally
Requirements
- Minimum 4–6 years of UAE experience in Travel & Tourism Operations
- Strong knowledge of airline ticketing, fare rules, reissuance, refunds, and GDS systems
- Experience in supervising operations or ticketing teams
- Excellent problem-solving and customer handling skills
- Ability to work under pressure and manage urgent travel changes
- Strong communication and coordination abilities
- Immediate joiners will be preferred
Application Question(s)
- How many years of UAE experience do you have in travel operations and ticketing?
- Which GDS systems are you professionally experienced with? (Amadeus / Galileo / Sabre / Others)
- Have you handled group bookings, corporate travel, and itinerary management?
- How soon can you join?
- What was the size of the operations/ticketing team you supervised?
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