Operations Specialist - HR Services for KSA
Skills
About This Role
Service Delivery & Operational Excellence
- Execute HR, PRO, and GRO services for clients such as visa processing, employee registration, insurance issuance, certificate renewals, and residency management.
- Maintain exceptional accuracy and timeliness in all assigned tasks and services.
- Keep all systems and trackers (ClickUp, internal CRMs, Excel sheets, etc.) updated with at least 95% accuracy.
- Execute services through government platforms such as QIWA, GOSI, Muqeem, and Mudad, ensuring compliance and operational efficiency.
- Liaise with government entities (MISA, MC, MOFA, Chamber of Commerce, etc.) online and in person when required.
- Maintain and enhance documentation, SOPs, and process checklists to ensure consistency, efficiency, and scalability.
Systems Discipline & Reporting
- Log working hours in relevant tracking systems and maintain an optimal utilization rate.
- Ensure all deliverables and updates are recorded systematically for reporting and compliance purposes.
Problem Solving, Adaptability & Innovation
- Troubleshoot operational bottlenecks or delays and coordinate solutions within your scope of work.
- Stay updated on evolving regulations and adapt workflows accordingly.
- Approach challenges with curiosity, accountability, and a solutions-oriented mindset.
Collaboration, Integrity & Growth
- Share learnings and updates with peers to foster a culture of continuous improvement.
- Participate in internal trainings to strengthen technical knowledge and professional maturity.
- Uphold AstroLabs standards of integrity and professionalism in all interactions with internal teams and external partners.br>
Operational Experience
- Strong understanding of HR, PRO, and GRO processes in Saudi Arabia.
- Skilled in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems.
- Excellent attention to detail, organization, and time management.
- Proficiency in Microsoft Office (especially Excel) and CRM tools.
- Strong written and verbal communication skills in Arabic and English.
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