Senior OFR Operations Specialist

Senior OFR Operations Specialist

• Would you like to be part of the most international company in the world?
• A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.
• Would you like to be part of a business that connects people across the globe and want to make a difference?
• Then waste no time and join our amazing team at DHL Group.
• DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist.
• We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
• *Who moves mountains even across oceans?
• You do.* **DHL Global Forwarding** has an opening for an **Senior OFR Operations Specialist** in **Jeddah, Saudi Arabia****.**
• Build and Develop trade lane consolidations for South African export traffic.
• Engage with the Global DGF network to promote and develop the Gateway for neighboring countries and local coastal branches.
• Coordinate day to day operations within the Airfreight Gateway.
• Assist & support ACC Manager in rate & capacity procurement as required
• Join us in connecting people and improving lives!
• In this Ocean Freight Specialist position
• Implement OFR Ops/CS plans and processes to provide ocean freight services for internal and external customers
• Analyze and collate to provide requirements of freight control center, and to support and provide operations team with the required details, information and instructions for operational performance
• Coordinate freight administration in providing allocation and reservations of freight on planned line haul
• Contribute to develop and execute plans for ocean freight products in areas such as perishables, pharmaceutical, aviation, etc.
• Identify opportunities to expand business with new clients and continuously improve in-house customer services
• Build close business relationship with existing clients, conduct customer visits and maintain a desired level of customer retention
• Stay updated on account performances, draft and provide monthly reports to management
• Implement pricing strategy and respond to pricing enquiries in an efficient and competitive manner
• Deliver day-to-day shipment documentation for freight forwarding, assist in development of shipping tenders and ensure on-time submission on relevant documents
• Seek opportunities to enhance ocean freight productivity, and efficient resource allocation and utilization
• Analyze and provide input for processes and design systems to enhance service quality
• Resolve and analyze issues in day-to-day delivery and implement practices for OFR Ops/CS focusing on increasing effectiveness and efficiency
• Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed
• In area of OFR product:
• Create and/or confirm transport orders, perform and optimize bookings
• Prepare, control, and distribute all required Import/Export documents
• Identify performance issues of suppliers, and propose solutions to improve performance
• Update Customs shipment information and physical status, resolve customer issues and incidents
• Now, here is what we need from you!

Experience Level

• more than 6 years
• We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

• We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.
• Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
• Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.
• The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
• We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF** because we have:
• The **largest global network** with more than \~30,000 passionate employees
• The most **efficient processes** and **fastest response times**
• The **best solutions** and **best customer service**
• **Our Vision:** The Logistics Company for the World.
• **Our Mission:** Excellence.
• Simply Delivered.
• **Our Purpose:** Connecting People, improving lives.

**Our Values:** Respect & Results