Operations Specialist - Grocery

About This Role

Operations Specialist

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an Operations Specialist to join our Dubai team. In this leadership role, you’ll act as the operational lead for a cluster of grocery and retail sites, driving performance and managing a team of field associates to deliver exceptional results across the UAE.

Get to know our Operations team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the Grocery Field Operations team. Building on our core operational foundations, you will focus on managing multiple sites through a team of Senior Operations Associates, ensuring excellence in every order we fulfil.

Here’s what your day-to-day might look like:

• Cluster & Team Leadership: Oversee multiple grocery sites, mentoring a team of associates and senior associates. You’ll conduct performance reviews and build team capability through structured field coaching.
• Performance Optimisation: Analyse key KPIs like B10s (picking time), picking accuracy, and rejection rates. You'll identify performance gaps and implement data-driven action plans to bring sites back on track.
• Operational Audits: Conduct regular store walkthroughs to ensure strict adherence to our Standard Operating Procedures (SOPs) and quality standards.
• Stakeholder Management: Act as the primary point of contact for partner management teams, collaborating cross-functionally with Supply Chain and Central Ops to resolve escalations.
• Strategic Reporting: Consolidate cluster-level insights for Weekly and Monthly Business Reviews (WBR/MBR), presenting performance data and strategic recommendations to Regional Managers.

What You’ll Need to Thrive

Essential

• Multi-Site Leadership: Significant experience (3–4 years) in grocery, retail, or last-mile operations, with a proven track record of managing teams and multiple locations.
• Analytical Rigour: Strong understanding of grocery metrics (B10s, IUNS, rejections) and the ability to interpret complex dashboards to drive operational changes.
• Stakeholder Influence: Excellent communication skills with the ability to manage relationships with both on-ground store staff and senior central leadership.
• Technical Proficiency: Proficient in using mobile/tablet applications and operational reporting tools to track live performance.
• Mobility: A valid UAE driving licence and access to your own transport are essential for this field-based leadership role.

Nice to Have

• Experience in scaling new store launches or "dark store" operations in the Middle East.
• Project management experience in a high-growth tech or e-commerce environment.

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!