Partners Operations Specialist

Description

Responsibilities

• Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
• Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
• Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
• Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
• Proactively work to retain existing business and reactivate partners
• Update Partners team social media channels, Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
• Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
• Working with the team to ensure KPIs are met, Supporting and assisting all departments as required
• Candidate profile:
• Fluency in English
• Preferable, but not required, fluency in other languages
• Previous experience in customer service - oriented jobs
• A team player with excellent communication skills
• Strong willingness to learn and develop new skills
• Driven and results orientated
• Strong negotiation skills
• Computer literacy with excellent working knowledge of
• Microsoft Office applications
• Our offer:
• Multicultural, welcoming, and approachable team.
• Opportunity to contribute to a fast-growing business.
• Autonomy and ability to implement your ideas.
• Training, personal development, and growth opportunities.
• Competitive salary with regular reviews and performance-based incentives.
• Fun team activities and global celebrations.
• Birthday day off.

Journey To Fp Trading

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations