Operations Specialist - Grocery
Operations Specialist Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace shaping how we serve restaurants, grocers, and new verticals worldwide.
Skills
About This Role
Operations Specialist
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do.
Our Commercial team sits at the centre of Deliveroo’s marketplace shaping how we serve restaurants, grocers, and new verticals worldwide.
From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward.
If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for an
Operations Specialist
to join our
Dubai
team.
In this leadership role, you’ll act as the operational lead for a cluster of grocery and retail sites, driving performance and managing a team of field associates to deliver exceptional results across the UAE.
Get to know our Operations team — what drives us, how we work, and what you can expect.
What You’ll Be Doing
You’ll be joining the
Grocery Field Operations
team.
Building on our core operational foundations, you will focus on managing multiple sites through a team of Senior Operations Associates, ensuring excellence in every order we fulfil.
Here’s What Your Day-to-day Might Look Like
- Cluster & Team Leadership: Oversee multiple grocery sites, mentoring a team of associates and senior associates. You’ll conduct performance reviews and build team capability through structured field coaching.
- Performance Optimisation: Analyse key KPIs like B10s (picking time), picking accuracy, and rejection rates. You'll identify performance gaps and implement data-driven action plans to bring sites back on track.
- Operational Audits: Conduct regular store walkthroughs to ensure strict adherence to our Standard Operating Procedures (SOPs) and quality standards.
- Stakeholder Management: Act as the primary point of contact for partner management teams, collaborating cross-functionally with Supply Chain and Central Ops to resolve escalations.
- Strategic Reporting: Consolidate cluster-level insights for Weekly and Monthly Business Reviews (WBR/MBR), presenting performance data and strategic recommendations to Regional Managers.
What You’ll Need to Thrive
- Multi-Site Leadership: Significant experience (3–4 years) in grocery, retail, or last-mile operations, with a proven track record of managing teams and multiple locations.
- Analytical Rigour: Strong understanding of grocery metrics (B10s, IUNS, rejections) and the ability to interpret complex dashboards to drive operational changes.
- Stakeholder Influence: Excellent communication skills with the ability to manage relationships with both on-ground store staff and senior central leadership.
- Technical Proficiency: Proficient in using mobile/tablet applications and operational reporting tools to track live performance.
- Mobility: A valid UAE driving licence and access to your own transport are essential for this field-based leadership role.
- Nice to Have
- Experience in scaling new store launches or "dark store" operations in the Middle East.
- Project management experience in a high-growth tech or e-commerce environment.
Why Join Us?
At Deliveroo, You’ll Do Work That Matters, Solving Real-world Problems In a Three-sided Marketplace That’s Constantly Evolving.
We’re Food Lovers, Problem Solvers, Community Builders And More, Brought Together By a Shared Drive To Make Things Better.
Working Here You Can Expect To
Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages.
Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition.
Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt.
Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do.
We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.
We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job

Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done

Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role

AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Use Autofill When You Apply

Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.

Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Cloud Operations Specialist
Hire Feed · Abu Dhabi
Role : Cloud Operations Specialist Location : Remote (Work from Anywhere) * Payout : Competitive Role Overview: We are hiring for one of our clients, seeking a DevOps Engineer to work on a Contractor basis. This role in
Skills
Cloud Operations Specialist
Hire Feed · Abu Dhabi
Role: Cloud Operations Specialist Location: On-site * Payout: Competitive Role Overview: We are hiring for one of our clients, seeking a DevOps Engineer to work on a contract basis. In this role, you will design, implem
Skills
Principal Quality Operations Specialist
CB&I · Abu Dhabi
Company Overview CB&I® is the world’s leading designer and builder of storage facilities, tanks and terminals. With more than 60,000 structures completed throughout our 135+ year history, we have the global expertise and
Skills
Yesterday
Tailor Resume↗Tailor Resume ↗Operations Specialist
THESAY PHARMA DRUG STORE LLC · United Arab Emirates
Lead operations in RT-PCR and IVD Diagnostics Kits manufacturing, ensuring collaboration across teams and driving process improvement in biotechnology.
Skills
2 days ago
Tailor Resume↗Tailor Resume ↗Operations Specialist (Remote)
Hire Feed ·
Role : Operations Specialist (Remote) Location : Remote (Work from Anywhere) * Payout : $20 - $40/hour Role Overview: We are hiring for one of our clients, seeking a Manufacturing Specialist to work on a Contractor basi
Skills
2 days ago
Tailor Resume↗Tailor Resume ↗Trading Operations Specialist
KinzaHR · Dubai
The Trade Operations Specialist is responsible for the execution and monitoring of the full trade lifecycle for crude oil and refined petroleum products. The role ensures seamless supply chain logistics, cost efficiency,
Skills
2 days ago
Tailor Resume↗Tailor Resume ↗Business Operations Specialist (Remote)
Hire Feed · Abu Dhabi
Role : Business Operations Specialist (Remote) Location : Remote (Work from Anywhere) Payout : $15-$25/hour Role Overview: We are hiring for one of our clients, seeking a Business Operations Specialist to work on a contr
Skills
2 days ago
Tailor Resume↗Tailor Resume ↗Project and Operations Specialist (Remote)
Hire Feed ·
Role : Project and Operations Specialist (Remote) Location : Remote (Work from Anywhere) * Payout : $50 - $80/hour Role Overview: We are hiring for one of our clients, seeking a Project and Operations Specialist to work
Skills
2 days ago
Tailor Resume↗Tailor Resume ↗Trading Operations Specialist/Foreign Trade Transaction Support Man
ProfiStaff ·
The role involves coordinating international shipments, managing foreign trade documents, and ensuring compliance in oil trading operations with advanced Excel skills required.
Skills
3 days ago
Tailor Resume↗Tailor Resume ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required