Operations Specialist
Role Overview
Operations Specialist role supporting property operations and service standards.
The role includes implementing property management strategies, overseeing daily operations, and maintaining properties.
Key Skills for This Role
Full Job Posting
About Stella Stays
Stella Stays describes itself as a technology-driven hospitality and furnished-home company operating across MENA.
The company offers furnished homes bookable online for stays ranging from a few days to a few months.
Role overview
Operations Specialist role supporting property operations and service standards.
The role includes implementing property management strategies, overseeing daily operations, and maintaining properties.
Responsibilities
- Resolve guest concerns and operational issues, respond during emergencies, and improve guest satisfaction.
- Manage daily property operations, budgets, operational planning, records, reports, and service-level commitments.
- Coordinate providers for maintenance, renovation, and repair work, including quotations, oversight, and cost control.
- Improve processes, service quality, and efficiency; maintain supplier relationships and support budget targets.
Requirements
- 2–3 years of experience in operations, property management, or facilities management.
- Strong property management and day-to-day operations knowledge.
- Communication, leadership, organization, budget management, problem-solving, and negotiation abilities.
- Experience coordinating maintenance, renovation, repairs, suppliers, contractors, and service providers.
- Ability to manage priorities and make sound decisions in a fast-paced environment.
- Proficiency in Microsoft Office Suite and other relevant operational tools.
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