Front Desk Receptionist

About Stella Stays

Role Overview

Responsibilities

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.
• Oversee in-house inventory management and stock counts to maintain adequate supplies.
• Supervise maintenance and cleaning teams, including scheduling and work quality.
• Coordinate repairs and maintenance tasks promptly to minimize guest disruptions.
• Prepare daily, weekly, and monthly reports on property operations and guest feedback.
• Ensure compliance with property documentation requirements and quality assurance standards.
• Respond to on-ground guest requests and coordinate add-on services with providers.
• Source and manage service providers and vendors while negotiating favorable contracts.
• Maintain data control and protect sensitive information.
• Greet visitors, clients, and partners and maintain a professional reception area.
• Answer and direct incoming calls and manage incoming and outgoing mail and packages.
• Assist with ad hoc administrative tasks as required.

Qualifications

• Proven experience in operations and front desk management, preferably within hospitality.
• Strong organizational and multitasking abilities with excellent attention to detail.
• Excellent communication and interpersonal skills for guests and stakeholders.
• Proficiency in property management systems and other relevant software.
• Ability to work independently and make sound decisions in a fast-paced environment.
• A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.