Operations Officer

About This Role

General Information

Primary Location Working Schedule Full-Time Work Arrangement Hybrid Relocation Assistance Available No Posted Date 25-Mar-2026 Job ID 16474

Description and Requirements

The Team You Will Join

You’ll be part of MetLife’s Retail Operations Division, specifically within the New Business team, which plays a critical role in onboarding new customers across Agency, Bancassurance, and IFA channels. The team ensures accurate policy administration, compliance, and exceptional service delivery to support MetLife’s mission of building a confident future for our customers.

The Opportunity

The New Business Operations Processor is responsible for executing end-to-end new business processes, ensuring accuracy, compliance, and timely delivery of insurance policies across multiple channels. This role is essential to maintaining operational excellence and delivering a seamless customer experience. You’ll have the opportunity to work on diverse tasks, from policy administration to compliance screening, and collaborate with multiple stakeholders to drive efficiency and quality.

Success in this role requires attention to detail and strong organizational skills. The New Business Operations officer will manage policy processing, compliance checks, and documentation while supporting cross-functional teams in a dynamic, fast-paced environment.

How You’ll Help Us Build a Confident Future (Key Responsibilities)

• Lead the accurate processing of new insurance applications and policy changes.
• Create and maintain complete and compliant customer records in the policy administration system.
• Oversee compliance screening for OFAC, FATCA, and CRS requirements.
• Manage premium calculations, refunds, and commission adjustments using approved rates.
• Develop strong relationships with internal teams and external partners to ensure smooth operations.
• Coordinate with Underwriting, Finance, IT, and other departments to resolve issues and maintain service quality.

What You Need to Succeed (Required Qualifications)

• Bachelor’s degree or equivalent.
• Fluent in English (written and spoken).
• Proficient in MS Office; familiarity with policy administration systems is a plus.
• Strong interpersonal and organizational skills with the ability to prioritize tasks.
• Insurance or underwriting experience is an advantage.

What Can Give You an Edge (Additional Skills)

• Experience in new business operations or insurance administration.
• Ability to thrive in high-pressure environments and meet strict turnaround times.
• Detail-oriented with strong time management skills.
• Agile and committed to continuous learning and improvement. About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!