Operations Manager - Sea Freight

Overview

Duties & Responsibilities

• Oversee day-to-day sea freight operations, including FCL (Full Container Load) and LCL (Less-than-Container Load) shipments.
• Manage the end-to-end shipping process - from booking cargo space to final delivery.
• Ensure accurate and timely documentation (e.g., Bill of Lading, commercial invoices, packing lists, etc.).
• Track shipments and resolve delays, demurrage, or detention issues promptly.
• Lead and manage the sea freight operations team, including planners, coordinators and customer service staff.
• Assign tasks, set KPIs and monitor team performance.
• Provide coaching, training and support to ensure high productivity and morale.
• Maintain strong relationships with customers, shipping lines and overseas agents.
• Negotiate freight rates and service contracts with carriers and vendors.
• Ensure timely and professional communication with clients regarding cargo status, documentation and issue resolution.
• Ensure compliance with international trade laws, customs regulations and environmental policies.
• Liaise with customs brokers and port authorities for clearance and compliance.
• Maintain accurate records and handle audits or inspections when necessary.
• Monitor shipping costs, operational budgets, and vendor invoices.
• Identify opportunities for cost savings and operational improvements.
• Prepare regular reports on shipment performance, costs, and KPIs for senior management.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, International Business, or a related field.
• Minimum 5 years of experience in sea freight operations, with at least 2 years in a managerial role.
• Strong knowledge of international shipping, Incoterms, trade compliance and customs procedures.
• Proficiency in logistics software and MS Office Suite.
• Excellent negotiation, leadership and interpersonal skills.
• Pay: AED4,000.00 - AED8,000.00 per month

Application Question(S)

• What's your visa status?
• Do you speak, read, and write Arabic?