Operations Manager
Skills
About This Role
Job Summary
Lead and oversee the company’s operational activities to ensure efficient workflow, regulatory compliance, service excellence, and effective coordination between departments, while supporting business growth and operational performance within the insurance brokerage environment.
Key Responsibilities
- Oversee daily operational activities across all departments to ensure smooth business operations.
- Develop, implement, and improve operational policies, procedures, and workflows.
- Ensure compliance with internal policies, insurance regulations, and regulatory authority requirements.
- Monitor operational performance and service quality standards.
- Coordinate with insurance companies, clients, and internal departments to resolve operational issues efficiently.
- Supervise policy issuance, renewals, endorsements, claims follow-up, and related operational processes.
- Support management in achieving business objectives and operational targets.
- Identify operational risks and implement corrective and preventive actions.
- Prepare operational reports, KPIs, and performance analysis for senior management.
- Manage and optimize operational resources, systems, and processes.
- Lead and develop operational teams through guidance, training, and performance management.
- Ensure proper documentation, record management, and process standardization.
- Collaborate with HR, Finance, Compliance, and Sales departments to improve overall operational efficiency.
- Participate in system enhancements and digital transformation initiatives related to insurance operations.
Qualifications
- Bachelor’s degree in business administration, Insurance, Management, or a related field.
- 5 to 8 years of relevant experience in insurance operations, preferably within an insurance brokerage company.
- Strong understanding of insurance products, brokerage operations, and regulatory requirements.
- Proven leadership and team management skills.
- Strong analytical, organizational, and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Proficiency in Microsoft Office applications and insurance management systems.
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