Regional Operations Manager
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About This Role
About The Role
We're looking for a driven Regional Operations Manager to lead our dark store network across the region.
You'll own end-to-end operational performance, manage a team of City and Area Managers, and be accountable for cost efficiency and unit economics.
If you thrive in fast-paced quick commerce environments and have a track record of scaling multi-site operations, this role is for you.
Responsibilities
- Regional Leadership & Performance Management โ Lead and manage City Managers and Area Managers across the region. Set KPIs, conduct business reviews, and build succession plans
- Store Operations & Service Performance โ Oversee end-to-end dark store operations from inbound and putaway through picking and dispatch. Monitor performance dashboards and turnaround times
- Cost Control & Unit Economics โ Own the regional operating cost base including manpower, consumables, and equipment. Drive cost-per-order improvement through process optimization
- Talent, Hiring & Workforce Planning โ Lead hiring and onboarding across the management layer. Build a high-performance culture through coaching, recognition, and accountability
- Quality, Compliance & Continuous Improvement โ Lead operational audits and corrective action plans. Ensure adherence to SOPs, food safety, hygiene, and labor regulations
Requirements
- Bachelor's in Industrial Engineering, Supply Chain, Logistics, or Business Administration
- 8+ years in Operations, with 3+ years leading multi-store or multi-city teams
- Advanced Power BI and Excel for performance tracking and decision-making
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