Operations Manager

Industry: Industrial Valves & Service Solutions

Strategic Leadership

• Develop and execute the workshop's annual business plan and growth strategy.
• Establish short-term and long-term objectives aligned with company goals.
• Drive business expansion and market penetration within the Oil & Gas, Power, Water, and Industrial sectors.
• Identify new opportunities for maintenance contracts, shutdown projects, and valve service agreements.

Business Development & Sales

• Build strong relationships with ADNOC, EPC contractors, end users, consultants, and key industry stakeholders.
• Lead commercial discussions and negotiate major service contracts.
• Develop partnerships with valve manufacturers and OEMs.
• Monitor market trends, competitor activities, and emerging business opportunities.
• Achieve annual revenue and profitability targets.

Operations Management

• Oversee all workshop and field service activities.
• Ensure efficient utilization of manpower, equipment, and operational resources.
• Monitor job execution from quotation through completion and invoicing.
• Improve workshop productivity and operational efficiency.
• Ensure timely completion of projects and customer orders.

Financial Management

• Manage workshop budgets, costs, and profitability.
• Review and approve major quotations, purchases, and capital expenditures.
• Monitor monthly financial performance and implement corrective actions when required.
• Drive continuous improvement in margins and cost control initiatives.

Quality, Safety & Compliance

• Ensure compliance with company HSE policies and customer requirements.
• Maintain quality management systems and relevant industry certifications.
• Ensure compliance with API, ASME, ISO, ADNOC, and other applicable standards.
• Promote a strong safety culture throughout the organization.

Team Leadership

• Lead and develop workshop managers, engineers, supervisors, and support staff.
• Establish performance objectives and KPIs.
• Identify training and development requirements.
• Foster a culture of accountability, teamwork, and continuous improvement.

Customer Relations

• Maintain strong relationships with key customers and stakeholders.
• Participate in high-level customer meetings and presentations.
• Resolve critical customer issues and ensure customer satisfaction.
• Represent the organization at industry events and business meetings.
• Bachelor's Degree in Mechanical Engineering or a related discipline.
• MBA will be an advantage.
• Minimum 15 years of experience in valve maintenance, repair, testing, and service operations.
• Minimum 5-10 years of experience in a senior management position.
• Strong knowledge of industrial valves, actuators, safety valves, and control valves.
• Strong leadership and strategic planning capabilities.
• Experience in business development and commercial management.
• Financial management and budget control expertise.
• Strong workshop operations management experience.
• Customer relationship management and stakeholder engagement skills.
• Experience in contract negotiation and commercial discussions.
• Excellent communication, presentation, and leadership skills.
• Annual revenue growth.
• Gross profit margin.
• New contracts secured.
• Workshop utilization rate.
• Customer satisfaction.
• On-time project completion.
• HSE performance.
• Employee productivity and retention.
• Business development activities and customer visits.
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