Operations Manager (Luxury Hospitality)

Overview

Key Responsibilities

• Oversee daily operations across all restaurant outlets and central kitchen facilities.
• Ensure operational consistency, service excellence, and compliance with company standards and procedures.
• Develop and implement operational strategies to improve efficiency, productivity, and profitability.
• Monitor restaurant performance and implement action plans to achieve business objectives and KPIs.
• Manage food cost, labor cost, inventory control, and waste reduction initiatives.
• Lead, mentor, and support restaurant managers and operational teams to achieve performance targets.
• Support new restaurant openings from planning and setup through launch and operational stabilization.
• Develop and maintain SOPs, operational manuals, and staff training programs.
• Monitor guest feedback and implement continuous improvement initiatives to enhance customer satisfaction.
• Collaborate closely with Finance, Procurement, Marketing, and Human Resources departments.
• Ensure compliance with food safety regulations, health standards, and local legislation.
• Participate in strategic planning and support business expansion initiatives.

Qualifications & Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum 10 years of restaurant operations experience.
• Proven GCC experience managing multi-unit restaurant operations.
• Strong background in fine dining restaurant environments.
• Demonstrated experience in restaurant openings, operational scaling, and business growth projects.
• Strong expertise in food cost control, labor management, inventory systems, and operational performance.
• Experience managing large multicultural teams.
• Strong analytical, reporting, and problem-solving skills.
• Excellent leadership, communication, and decision-making abilities.
• Fluency in both Arabic and English is mandatory.

Benefits

• Competitive salary and benefits package.
• Opportunity to join a growing restaurant group with regional expansion plans.
• Long-term career growth within a dynamic hospitality environment.

Education

• Diploma (Required)

Experience

• restaurant operations: 10 years (Required)

Language

• Arabic (Required)

Location

• Doha (Preferred)