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Operations Manager – Last Mile Delivery (Ex-Amazon Preferred)

Time Express Parcels
Dubai, UAE
fulltime
Mid-Senior
1 months ago
Operations ManagementProcess ImprovementSupply ChainLogisticsBudget ManagementStrategic Planning
Free

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Overview

**Job Title** - Operations Manager – Last Mile Delivery (Ex-Amazon Preferred)

About Us

Time Express Parcels is a rapidly growing logistics company in the UAE, specializing in fast and reliable last-mile delivery solutions.

As we continue to expand our distribution network, we are looking for a highly driven Operations Manager to lead and optimize our delivery operations.

Role Overview

The Operations Manager – Last Mile will be responsible for managing end-to-end delivery operations, overseeing fleet performance, and ensuring high service standards.

This role requires a hands-on leader with strong experience in high-volume logistics environments.

Key Responsibilities

  • Manage and oversee last-mile delivery operations and driver fleet
  • Ensure efficient route planning, dispatch, and delivery execution
  • Monitor key KPIs such as On-Time Delivery (OTD), delivery success rate, and cost efficiency
  • Implement and improve SOPs for sorting, dispatch, and delivery processes
  • Collaborate with HR for recruitment, onboarding, and training of drivers
  • Handle manpower planning, especially during peak seasons
  • Maintain safety standards and compliance across fleet operations
  • Drive continuous improvement using data analysis and performance insights
  • Ensure excellent customer experience from dispatch to final delivery

Requirements

  • Minimum **5+ years of experience** in logistics or last-mile delivery operations
  • Prior experience with **Amazon (AMZL)** or similar high-volume logistics operations preferred
  • Strong leadership skills with experience managing large teams
  • Data-driven mindset with strong analytical and problem-solving skills
  • Ability to work in a fast-paced, high-pressure environment
  • Excellent communication and organizational skills

Preferred Qualifications

  • Experience in e-commerce or courier/logistics companies
  • Knowledge of UAE delivery operations and compliance
  • Familiarity with routing software and delivery management systems

What We Offer

  • Competitive salary package
  • Performance-based incentives
  • Career growth opportunities in a fast-scaling company
  • Dynamic and professional work environment

Application Question(S)

  • Do you have experience in last-mile delivery operations?
  • Have you worked with Amazon (AMZL) or similar companies?
  • How many drivers have you managed at peak capacity?
  • Are you currently based in the UAE?

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