Operations Manager – Last Mile Delivery (Ex-Amazon Preferred)

About This Role

Job Title - Operations Manager – Last Mile Delivery (Ex-Amazon Preferred)

Location - Dubai, UAE

Company - Time Express Parcels

Job Type - Full-time

Job Description

About Us
Time Express Parcels is a rapidly growing logistics company in the UAE, specializing in fast and reliable last-mile delivery solutions. As we continue to expand our distribution network, we are looking for a highly driven Operations Manager to lead and optimize our delivery operations.

Role Overview
The Operations Manager – Last Mile will be responsible for managing end-to-end delivery operations, overseeing fleet performance, and ensuring high service standards. This role requires a hands-on leader with strong experience in high-volume logistics environments.

Key Responsibilities

• Manage and oversee last-mile delivery operations and driver fleet
• Ensure efficient route planning, dispatch, and delivery execution
• Monitor key KPIs such as On-Time Delivery (OTD), delivery success rate, and cost efficiency
• Implement and improve SOPs for sorting, dispatch, and delivery processes
• Collaborate with HR for recruitment, onboarding, and training of drivers
• Handle manpower planning, especially during peak seasons
• Maintain safety standards and compliance across fleet operations
• Drive continuous improvement using data analysis and performance insights
• Ensure excellent customer experience from dispatch to final delivery

Requirements

• Minimum 5+ years of experience in logistics or last-mile delivery operations
• Prior experience with Amazon (AMZL) or similar high-volume logistics operations preferred
• Strong leadership skills with experience managing large teams
• Data-driven mindset with strong analytical and problem-solving skills
• Ability to work in a fast-paced, high-pressure environment
• Excellent communication and organizational skills

Preferred Qualifications

• Experience in e-commerce or courier/logistics companies
• Knowledge of UAE delivery operations and compliance
• Familiarity with routing software and delivery management systems

What We Offer

• Competitive salary package
• Performance-based incentives
• Career growth opportunities in a fast-scaling company
• Dynamic and professional work environment

Job Type: Full-time

Application Question(s):

• Do you have experience in last-mile delivery operations?
• Have you worked with Amazon (AMZL) or similar companies?
• How many drivers have you managed at peak capacity?
• Are you currently based in the UAE?

Work Location: In person